The Bear House is headquartered in Bangalore. The brand bases its core sensibilities on mastering elements of design in individual garments, keeping the look crisp, uncluttered, and effortless. Its aesthetics are a comfortable urban-luxe, which caters to the men who would want to wear a crisp shirt to office, roll-up their sleeves and head to a party.

Customer Service RepresentativeWe are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. Customer Service Representative Responsibilities:<ul><li>Maintaining a positive, empathetic, and professional attitude toward customers at all times.</li><li>Responding promptly to customer inquiries.</li><li>Communicating with customers through various channels.</li><li>Acknowledging and resolving customer complaints.</li><li>Knowing our products inside and out so that you can answer questions.</li><li>Keeping records of customer interactions, transactions, comments, and complaints.</li><li>Communicating and coordinating with colleagues as necessary.</li><li>Providing feedback on the efficiency of the customer service process.</li><li>Managing a team of junior customer service representatives.</li><li>Ensure customer satisfaction and provide professional customer support.</li></ul>Customer Service Representative Requirements:<ul><li>High school diploma, general education degree, or equivalent.</li><li>Ability to stay calm when customers are stressed or upset.</li><li>Comfortable using computers.</li><li>2 years Experience working with customer support.</li><li>Hindi, English speaking</li></ul> Salary: 2,00,000-3,00,000 Job Type: Full-time Salary: ₹16,000.00 - ₹20,000.00 per month Schedule:<ul><li>Morning shift</li></ul> Ability to commute/relocate:<ul><li>Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (Required)</li></ul> Education:<ul><li>Higher Secondary(12th Pass) (Preferred)</li></ul> Experience:<ul><li>Technical support: 2 years (Required)</li><li>total work: 2 years (Required)</li><li>Customer service: 2 years (Required)</li></ul> Language:<ul><li>Hindi (Required)</li><li>English (Required)</li><li>Kannada</li></ul>

Looking for self-motivated passionate professional to join The Bear House for the post of an E-commerce Associate.&nbsp;About the companyThe Bear House is headquartered in Bangalore, Karnataka. It started its online operations &amp; sales spread across 10 e-commerce platforms 5 years back. It specializes in men’s shirts &amp; it has ranged into other product categories too. It aims to grow its base in the online space &amp; launch its retail presence as well.&nbsp;&nbsp;Responsibilities&nbsp;Co-ordinate with marketplace SPOCs to manage day-to-day operations, responsible for all e-commerce activities- cataloging, listing, uploads, discount uploads etcAssisting with decisions about promotions such as discounted offers, PLA, AdsAnalyzing sales-related data to predict future sales and concomitant stock requirements.Responsible for developing, managing and reporting marketplace plans and performance to senior management, maintain dataReview customer feedback and marketplace health reporting, ensuring all issues are identified and addressed&nbsp;&nbsp;Qualifications:&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Self-motivated with a passion to drive and execute projects to completion·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ability to work in fast-paced environment and deliver results within tight deadlines &amp; in demanding situation·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Advanced MS Excel and understanding of data for decision making·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Excellent written &amp; verbal communication skills with right attitude·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Quick learner, high benchmark for quality &amp; attention to detail·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;End-to-end understanding of marketplace e-commerce business·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Integrity &amp; team player with interpersonal skills&nbsp;Education/Experience:<ul><li>Mandatory 3+ Years working in an e-commerce environment, preferably from garment/fashion background.</li></ul>Skills:<ul><li>Proficiency in Amazon, Flipkart &amp; other marketplaces required.</li><li>Good communication skills (written and oral) and interpersonal skills</li><li>Efficient time management and executional skills</li></ul>&nbsp;&nbsp;&nbsp;&nbsp;