As an IT Manager you will be responsible for the day-to-day support of all IT systems, business systems, office systems, computer networks, and telephony systems throughout the hotel / resort. Additionally responsible for Information Technology issues, products, and services at the property. Provides user training and support of all property/site systems, network enhancements, hardware and software support. Also maintains inventory of all hardware products and software licenses, and reviews maintenance agreements.IT / Systems Manager Duties and Responsibilities: &nbsp; <ul><li>A warm personality, attentive and smartly presentable. </li><li>Committed to delivering high levels of customer service. </li><li>Responds courteously and efficiently to queries and problems from guests and system users. Ensures cleanliness of all data equipment and computer rooms. </li><li>He / She must be a self-starter, alert, energetic, responsible and flexible. </li><li>Responsible for smooth functioning and co-ordination of vendors for Guest Internet, Property Management Systems - PMS, Point of Sale - POS, IPTV, Telephony systems and other software vendors. </li><li>Ability to troubleshoot hardware and software problems. </li><li>Responsible for overseeing and handling network configuration, Servers, Workstations, Networking equipment, PABX, email accounts, and also support for the underlying server/desktop infrastructure. </li><li>Should be capable of doing Root Cause Analysis on a problem. </li><li>Must know the Network fundamentals, general network setup and device configuration. </li><li>Skilled in usage of system level profiling tools and network monitoring systems to aid in application performance profiling (iostat, Nagios).</li><li>Knowledge of network infrastructure, including CAT5/6 cabling, wireless networks, network switches, WAN/LAN, domain controller, Active Directory, firewall and VPN applications. Background in highly available systems and image capture/management systems. </li><li>Extensive knowledge on Active Directory, Management and Implementations. </li><li>Prepare &amp; Implement Preventive Maintenance Schedule for all IT hardware &amp; Software. Manage leadership in the establishment of project scope, technical strategy , cost, budget and staff support requirements with new IT initiatives. </li><li>Prepare Policy &amp; Procedures for the IT Department and for the user department. Managing Disaster Recovery Process and ensuring regular daily backup is taken. </li><li>Anti virus setup and day to day support. Able to plan, assign and take the report from the IT team. Identifies and implements solutions to user challenges and concerns associated with the use of personal computer equipment. </li><li>Ensure that policies and procedure relating to PCI compliance are updated. Maintains a system error / progress log book and deals with reported problems. </li><li>Responsible to ensure that IT Audit points are implemented as per relevant Standard operating Procedures. </li><li>Monitors and maintains proper inventory of hardware and software license. </li><li>Is aware of IT Security Policies and ensures implementation through regular staff training. </li><li>Keep updated with latest hotel technology and security risks on a regular basis. </li><li> Able to perform other IT or Systems related task assigned by the management. Taking care of all CCTV Camera's installed in the hotel premises as well as maintenance and repair of the same </li></ul>

POSITION TITLE: COMMI I&nbsp;Reports To: Executive Chef or Sous chef&nbsp;Position Summary: The Commis I Chef is responsible to prepare a consistent, high-quality food product, ensure courteous, professional, efficient and flexible service and Hotels operational standards. You will be also responsible for assisting CDP and Sous Chef in cooking and then ensuring that all stations are clean. Additionally, He/ She is responsible to prepare special meals or substitute items, regulate the temperature of ovens, broilers, grills, and roasters etc. Pull food from freezer storage to thaw in the refrigerator and Ensure proper portion, arrangement, and food garnish. Commi I Duties and Responsibilities:<ul><li>As a Commis, you are also expected to comply with the conditions of the food hygiene policies.</li><li>Assist management in hiring, training, scheduling, evaluating, counselling, motivating and coaching employees serve as a role model.</li><li>Accepting store deliveries are also part of the Commis I Chef duties.</li><li>Coordinate and participate with other sections of requirements, cleanliness, wastage and cost control.</li><li>Control food stock and food cost in his section/kitchen.</li><li>Cook food and prepare top-quality menu items in a timely manner.</li><li>Communicate assistance needed during busy periods.</li><li>Commis I Chef are also required to ensure that all stocks are well maintained.</li><li>Commis I also ensure that mise en place for food preparation is completed in your section. Ensure the quality of the food items.</li><li>Ensure the highest standards and consistent quality in the daily preparation and keep up to date with the new products, recipes and preparation techniques</li><li>Ensure and prepare mise-en-place for banquets and restaurant buffets as per the F.P Ensure the proper sanitation and cleanliness of surfaces and storage containers.</li><li>Ensure constant innovation in buffet preparation and presentation. Follow and maintain cleanliness and good hygiene practices in the kitchen.</li><li>Inform Chef of excess food items for use in daily specials.</li><li>Inform F&amp;B service staff of available items and available chef special menu.</li><li>Keep work area at all times in hygienic conditions according to the rules set by the hotel Monitor the quality and quantity of food that is prepared.</li><li>Operate kitchen equipment safely and responsibly. Prepare the daily mise-en-place and food production in different sections of the main pantry or satellites.</li><li>Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist.</li><li>Prepare fresh ingredients for cooking according to recipes/menu.</li><li>Responsible to maintain food logs. Support the Demi Chef de Partie or Commis II in the daily operation and work.</li><li>Test foods to ensure proper preparation and temperature.</li><li>To be present in the assigned kitchen as and when required and also an internal transfer after 2-3 months in others as per management policy.</li><li>To assist chef de partie in preparing food according to the requirements or recipes or standards, and the specifications for his department.</li><li>To assist chef with chopping, packing and helping/learning with dishes.</li><li>Attend the training being conducted and implement in daily operations and improve the quality of food.</li><li>You would need to follow the cleaning schedules for the kitchen and clean the section and other areas as directed.</li><li>Work according to the menu specifications by the Chef de Partie.</li><li>Need to be flexible and willing to help other departments at busy times as and when required.</li></ul>

Company OverviewAcacia Hotel, headquartered in Goa, is a premium accommodation service known for its quality and hospitality. With a workforce of 51-200 employees, Acacia Hotel is committed to providing guests with unparalleled service and a memorable experience. For more information, visit our website at <a href="https://www.theacaciahotels.com" rel="noopener noreferrer" target="_blank">Acacia Hotel</a>. Job OverviewWe are seeking a dedicated and detail-oriented Housekeeping Associate to join our team at Acacia Hotel, located in Morjim. This is a full-time, junior-level position requiring 1 to 3 years of work experience in housekeeping. The successful candidate will play a crucial role in maintaining the highest standards of cleanliness and hygiene throughout the hotel. Qualifications and Skills<ul><li>Previous work experience in housekeeping or related field for 1 to 3 years.</li><li>Strong cleaning skills (Mandatory skill).</li><li>Exceptional attention to detail, ensuring that every room and public area is spotless.</li><li>Excellent time management skills to handle multiple tasks efficiently.</li><li>Strong organizational abilities to maintain orderly work and inventory spaces.</li><li>Physical stamina to perform manual tasks, including lifting and walking for extended periods.</li><li>Effective teamwork abilities to collaborate with other housekeeping staff and departments.</li><li>Outstanding customer service skills to interact positively with guests.</li><li>Clear communication skills to report issues and follow instructions accurately.</li></ul> Roles and Responsibilities<ul><li>Clean and sanitize guest rooms, bathrooms, and public areas to the hotel's standards.</li><li>Replace and restock towels, linens, and other amenities as needed.</li><li>Report any maintenance issues or safety hazards to the appropriate department.</li><li>Assist guests with any housekeeping-related requests or concerns.</li><li>Maintain cleaning equipment and supplies in good working order.</li><li>Follow all health and safety regulations, including proper use of cleaning chemicals.</li><li>Cooperate with other departmental staff to ensure seamless guest experiences.</li><li>Participate in training sessions and meetings to stay updated on housekeeping best practices.</li></ul>

Company OverviewThe Acacia Hotels &amp; Villas is a premier hospitality provider headquartered in Goa, with a team of 51-200 dedicated employees. Located in the picturesque region of Morjim, the hotel focuses on providing exceptional guest experiences with a blend of luxury and comfort. More details about the hotel can be found at <a href="https://www.theacaciahotels.com" rel="noopener noreferrer" target="_blank" style="background-color: rgb(255 255 255/var(--tw-bg-opacity));">our website</a>. Job OverviewWe are seeking a diligent and customer-oriented Front Office Associate to join our team at Acacia Hotel in Morjim. This is a full-time, junior-level position requiring 1 to 3 years of relevant work experience. The ideal candidate will assist in providing a seamless experience for our guests, ensuring each visitor feels welcomed and attended to. Qualifications and Skills<ul><li>Minimum of 1 year to a maximum of 3 years of experience in a similar role in the hospitality industry</li><li>Strong customer service skills to ensure guests have a pleasant stay</li><li>Excellent communication skills, both verbal and written, to interact effectively with guests and staff</li><li>Exceptional organizational skills for managing bookings, guest details, and daily reports</li><li>Keen attention to detail to maintain high standards of service and ensure guest satisfaction</li><li>Ability to multi-task efficiently in a fast-paced environment</li><li>High level of professionalism to represent the hotel brand appropriately</li><li>Effective problem-solving skills to handle guest complaints and queries promptly and satisfactorily</li><li>Proficient computer skills for managing systems such as booking software and internal communication tools</li></ul> Roles and Responsibilities<ul><li>Greeting and welcoming guests upon their arrival at the hotel</li><li>Managing the check-in and check-out process smoothly and efficiently</li><li>Handling guest inquiries, providing information about hotel services, and resolving any issues that may arise</li><li>Coordinating with other departments such as housekeeping and maintenance to address guest needs</li><li>Maintaining accurate records of bookings and payments, ensuring data integrity in hotel management software - IDS</li><li>Assisting in room assignments and reservations management</li><li>Providing concierge services and assisting guests with travel arrangements and local recommendations</li><li>Ensuring the front desk area is clean and presentable at all times</li></ul>

Company OverviewAcacia Hotel, headquartered in Goa, is a premier destination with a commitment to offering exceptional hospitality experiences. With a team of 51-200 employees, Acacia Hotel provides a serene and luxurious stay in the heart of Goa. Our focus is on delivering outstanding customer service and creating lasting memories for our guests. More information can be found on our website: <a href="https://www.theacaciahotels.com" rel="noopener noreferrer" target="_blank">The Acacia Hotels</a>. Job OverviewAcacia Hotel is seeking a dynamic and experienced Assistant Front Office Manager for our Candolim location. This mid-level, full-time position requires a work experience of 4 to 6 years in the hospitality industry. The ideal candidate will be responsible for supporting the front office operations, ensuring excellent customer service, and assisting the Front Office Manager in daily tasks. Qualifications and Skills<ul><li>Customer Service (Mandatory skill)</li><li>Proven leadership capabilities with the ability to manage and motivate a team effectively</li><li>Excellent communication skills, both verbal and written, to interact with guests and staff</li><li>Strong problem-solving skills to address and resolve guest issues promptly</li><li>Organizational skills to manage multiple tasks efficiently and prioritize workload</li><li>Effective time management skills to handle the front desk operations smoothly</li><li>Keen attention to detail to ensure all guest needs are met and operations are seamless</li><li>Ability to work well as part of a team and collaborate with other departments</li></ul> Roles and Responsibilities<ul><li>Assist in overseeing the daily operations of the front office to ensure efficient and smooth services for guests</li><li>Maintain an optimal flow of communication between the front office and other departments</li><li>Provide exceptional customer service by addressing guest inquiries, complaints, and special requests</li><li>Support the Front Office Manager in staff training, scheduling, and performance evaluations</li><li>Ensure accurate completion and handling of front office records, transactions, and reports</li><li>Implement and maintain front office procedures and protocols to enhance guest experiences</li><li>Monitor and manage the inventory of front office supplies and equipment</li><li>Handle emergencies or urgent issues as they arise, coordinating with relevant departments as necessary</li></ul>