Company Overview

TGB BANQUETS AND HOTELS LTD, located in the bustling heart of Ahmedabad, is a prominent landmark in the city. With 35 rooms, 2 suites, and dynamic restaurants and banquet halls, the Grand Bhagwati exudes energy and charm. As a key player in the Hotels and Motels industry, the company boasts a vibrant team of 51-200 employees. Visit us at thegrandbhagwati.com to explore more about our hospitality excellence.

Job Overview

We are seeking a dedicated Information Technology Supervisor to join our dynamic team at TGB BANQUETS AND HOTELS LTD in Ahmedabad. This is a full-time, mid-level position, ideal for professionals with 4 to 6 years of experience in IT supervision. The ideal candidate will possess expertise in a range of IT domains and demonstrate skills necessary for effective management, support, and ongoing technological enhancements within our hotel environment.

Qualifications and Skills

• Proficiency in the ITIL Framework to ensure effective IT service management and delivery within our organization.
• Experience with Project Management Software for planning, executing, and closing IT projects, ensuring alignment with business objectives.
• Strong knowledge of Cloud Services Management to oversee the integration and optimization of cloud-based solutions.
• Expertise in Cybersecurity Protocols to safeguard our digital infrastructure from emerging threats and vulnerabilities.
• Competence in Network Infrastructure management to maintain seamless operations across hotel premises.
• Experience in Data Privacy Compliance to ensure protection of guest and employee data in accordance with relevant regulations.
• Proficient in Troubleshooting and Support to effectively resolve technical issues and minimize downtime.
• Adept in Vendor Management to handle relationships and negotiate contracts with technology service providers.

Roles and Responsibilities

• Supervise daily operations of the IT department, ensuring efficient functioning and prompt resolution of technology-related issues.
• Implement and maintain IT policies, systems, and procedures in alignment with organizational goals and industry best practices.
• Manage the integration and maintenance of hardware and software systems across hotel facilities.
• Coordinate and oversee IT projects, ensuring timely completion and adherence to budget constraints.
• Evaluate and recommend technology solutions to enhance service delivery and operational efficiency.
• Ensure the integrity, security, and efficient operation of the organization's IT infrastructure.
• Train and mentor IT staff, promoting skill development and adherence to company standards.
• Collaborate with other departments to assess and resolve technology requirements and challenges.