Company Overview

TGB BANQUETS AND HOTELS LTD, located in the bustling heart of Ahmedabad, is a renowned landmark in the city. Known for its vibrant atmosphere, the hotel features 35 rooms, 2 suites, and various dining and banquet offerings. As part of the Hotels and Motels industry, TGB provides an immersive experience, supported by a dedicated team of 51-200 employees. The company is committed to delivering exceptional hospitality services. For more information, visit our website at The Grand Bhagwati.

Job Overview

We are seeking a Junior Guest Service Associate to join our dynamic team at TGB BANQUETS AND HOTELS LTD, located in Ahmedabad. This full-time, fixed-term employment position is ideal for individuals with 1 to 3 years of experience in guest services. The successful candidate will play a key role in ensuring our guests have an exceptional stay, providing top-notch customer service and handling various guest interactions efficiently.

Qualifications and Skills

• Customer Service (Mandatory skill): A proven track record of providing excellent customer service, ensuring each guest's needs are met with professionalism and care.
• Communication (Mandatory skill): Superior verbal and written communication skills to interact effectively with guests and team members.
• Problem-Solving (Mandatory skill): The ability to think on your feet, resolve issues promptly, and handle unexpected situations with ease.
• Attention to Detail: Keen eye for detail to ensure high standards are maintained in both service and accommodation.
• Interpersonal Skills: Strong interpersonal skills to build positive relationships with guests and team members, fostering a welcoming environment.
• Time Management: Effective time management capabilities to juggle various tasks and responsibilities during busy periods.
• Multi-tasking: Proficiency in multitasking while managing front desk operations and handling multiple guest requests simultaneously.
• Conflict Resolution: Ability to manage and resolve conflicts calmly and efficiently, maintaining guest satisfaction as a top priority.

Roles and Responsibilities

• Welcome and register guests, ensuring a smooth and pleasant check-in and check-out process.
• Respond to guest inquiries and provide information about hotel services, facilities, and the local area.
• Handle guest complaints and issues efficiently, escalating where necessary to ensure resolution and satisfaction.
• Coordinate with housekeeping and maintenance departments to ensure prompt attention to guest requests.
• Process payments and reservations accurately, maintaining up-to-date records in the hotel management system.
• Assist in maintaining the appearance and tidiness of the front desk and lobby area.
• Participate in team meetings and provide feedback to improve guest services and operational efficiency.
• Adhere to company policies and procedures, ensuring compliance with safety and security standards at all times.