Responsibilities:

1. Connecting with our existing customer over the calls

2. Understanding clients concern and providing them with the appropriate solutions

3. Resolve customer complaints and issues effectively, demonstrating empathy, patience, and professionalism at all times.

4. Build and maintain strong relationships with customers, fostering loyalty and trust through exceptional service.

Skills Requirements:

1. Proven experience in a customer support or similar role, preferably in a fast-paced environment.

2. Excellent written and verbal communication skills, with the ability to convey complex information in a clear and concise manner.

3. Strong problem-solving and decision-making abilities, with a customer-focused mindset.

4. Empathy and patience in dealing with customer inquiries and complaints.

5. Ability to multitask, prioritize, and manage time effectively while maintaining attention to detail.