Dialer

6

Applications

Mumbai Suburban
Full-Time
Junior: 1 to 3 years
25K - 30K (Per Month)
Posted on Apr 25 2023

About the Job

Skills

Real-time Monitoring
dialer inbound queues
Day-to-Day CIM management

Only Mumbai Western Candidate

Location: Andheri


Dialer:

Job Profile - Day to day dialer management (Agent, Campaign, Report, Recording & Problem

Management), Dialer Performance optimization, work closely with the operation /WFM to

understand strategy for programs, Ensure all dialer related issues/requests are addressed and

escalated to concerned personnel / Department, Perform dial check list and review with

operation team, Facebook Marketing, Google Ads

Role and Responsibilities

Real-time monitoring and adjustment of dialer inbound queues, agent availability, agent skill sets,

and outbound dialer campaign results. Create and manage predictive outbound or blend dialling

services for the divisions with respect to applications, priorities, table definitions, import/export raw

files, filters, dial orders, call data definitions, disposition plans, schedules, and time zone groups

Establish and manage dialer strategies Perform continuous in-depth analysis on results and provide

strategic solutions to improve performance. Manage and maintain department key performance

indicators as it pertains to Dialer Operations. Assist I.T. with technical support and diagnostics with

call servicing technologies. Provide in-depth reporting on campaign, service, and agent performance.

Ensure compliance with FDCPA, ECOA and privacy requirements for customer contact.

Documentation of system configurations and historical tracking of changes to strategies. Supervise,

Design, Installation and Operation of Dialer system. Day-to-Day CIM management (Agent, Campaign,

Report, Recording & Problem Management) Dialer Performance Optimization. Work closely with the

Operations/WFM to understand strategy for programs. Ensure all Dialer related issues/requests are

addressed and escalated to concerned personnel. Perform

About the company

Tesloye is a team of professional Job Placement Consultants who are highly capable delivering HR solutions that are tailored specially to meet the needs of your organization. Our team of top consultants provides recruitment and selection services to individuals and companies, providing select manpower at various levels of hierarchy and a diverse range of industries. Being a customer centric organi ...Show More

Industry

Human Resource Consultant...

Company Size

2-10 Employees

Headquarter

Mumbai

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