Customer Support Executive

1687

Applications

Chennai
Full-Time
Fresher (0 to 1 years)
Posted on Jun 04 2022

About the Job

Skills

Job Summary:

1. Customer relationship management.

2. Should attend calls and be able to solve customer requests

and issues.

3. Should work on customer support applications.

4. Should coordinate with delivery boys and agents

5. Should maintain daily follow-up sheet for calls and texts

received and issues solved thereof.

6. Should be customer friendly and ensure all customers receive

exceptional care.

7. Must be fluent in English & Hindi or Telugu or Kannada or Tamil 

8. Should have minimum typing speed of 25 wpm

9. Should have good computer knowledge.

Responsibilities and Duties:

• Handle customer requests, questions, and complaints on a

variety of support channels.

•Generate leads and identify potential up-sell or cross-sell

opportunities with existing customers.

• Keep track of customer expectations and recurring issues

• Build a sustainable and mutually beneficial relationship

between customers and your brand.

• Required Experience, Skills and Qualifications

Positive - No matter the outcome of an interaction, an agent

should always stay positive for the sake of the customer's

overall impression.

• Adaptable - Customer support tends to throw curve balls. A

good agent will follow the rules but know when to go off-script

to meet a customer' needs.

Should I have negotiation skills and Good communication.

About the company

We are the worldwide leader in outsourced omnichannel customer experience management. Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions.

Industry

Outsourcing and Offshorin...

Company Size

10001+ Employees

Headquarter

Chennai

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