Company Overview

Technotask Business Solutions Pvt Ltd is a renowned BPO and BPM service provider headquartered in Bhopal, Madhya Pradesh. Specializing in customer support, ITEs, and business analytics, we cater to the dynamic needs of startups, focusing on industries like e-commerce, fintech, foodtech, and fashion. Our offerings include voice, chat, email, and social media support, among others. With over 5,001-10,000 employees, we provide pan-India support to leading brands. Visit us at technotask.co.in to learn more.

Job Overview

Join Technotask Business Solutions Pvt Ltd as a Customer Support Executive at our Bhopal headquarters. This full-time role is suitable for freshers with 0 to 1 year of experience. The primary responsibility is to provide exceptional customer service through various channels. The position demands excellent communication skills and a proactive approach to problem-solving, facilitating seamless operations in our client-driven environment.

Qualifications and Skills

• Strong customer relationship management skills to maintain ongoing client engagement and satisfaction.
• Proficient in handling phone communications, ensuring clarity and professionalism in all interactions.
• Excellent problem-solving skills to address customer queries and issues efficiently and effectively.
• Demonstrated active listening abilities to accurately understand and respond to client needs and feedback.
• Ability to empathize with customers, showing genuine concern and understanding of their issues.
• Capacity to express sympathy when required, maintaining emotional composure in challenging situations.
• Basic familiarity with CRM tools used to manage customer data and interactions.
• Must be adaptable and able to learn new processes and technologies quickly for continuous improvement.

Roles and Responsibilities

• Manage and resolve customer queries via phone, email, and chat, delivering exceptional service standards.
• Maintain detailed and accurate records of customer interactions and transactions.
• Collaborate with team members and other departments to resolve escalated issues and enhance customer satisfaction.
• Stay updated on product knowledge and service offerings to provide accurate information and support.
• Identify and escalate priority issues to appropriate channels for timely resolution.
• Provide feedback on customer interactions to support continuous process improvements.
• Conduct follow-ups on customer inquiries to ensure complete resolution and satisfaction.
• Participate in training sessions to stay informed of industry developments and company protocols.