Company Overview

Technotask Business Solutions Pvt Ltd (TTBS) is a prominent player in the BPO-BPM field, specializing in contact center services through voice, email, and chat. Founded by Manoj Kumar Biswas, a veteran in the outsourcing sector, TTBS focuses on dynamic sectors like ECom, Fintech, and Fashion. With its headquarters in Bhopal, TTBS is known for its expertise in customer support, IT-enabled services, and business analytics, serving leading startups and brands across India and beyond.

Job Overview

We are seeking highly motivated individuals for the role of Customer Support at Technotask Business Solutions Pvt Ltd. This is a full-time position suitable for freshers with 0 to 1 year of experience. The job location spans across Bhopal, Vidisha, Sehore, Raisen, Hoshangabad, Ashta, and Dewas. The ideal candidate will play a critical role in supporting our customer service processes and ensuring satisfaction in line with our commitment to excellence.

Qualifications and Skills

• Must have excellent customer service skills to handle inquiries and provide solutions efficiently (Mandatory skill).
• Strong problem-solving skills to troubleshoot and resolve customer issues swiftly and effectively.
• Proficient in verbal communication to convey information clearly and build rapport with customers.
• Active listening skills to ensure understanding and address customer concerns accurately.
• Experience or capability in using CRM software to manage customer information and interactions effectively.
• Conflict resolution skills to de-escalate situations and maintain customer satisfaction.
• Email support experience to handle customer queries and manage communication via electronic mail.
• Ability to work independently and as part of a team to achieve targets and contribute to company objectives.

Roles and Responsibilities

• Respond promptly and professionally to incoming inquiries via phone, email, or chat.
• Provide accurate, valid, and comprehensive information to resolve customer queries and enhance satisfaction.
• Identify and assess customers' needs to achieve satisfaction and improve customer experience.
• Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
• Maintain records of customer interactions, process accounts, and file documents meticulously.
• Communicate effectively with team members to share insights and collaborate on customer service strategies.
• Participate in training sessions to stay updated on product knowledge and customer service protocols.
• Contribute to the company's reputation by maintaining a professional and positive demeanor during interactions.