Company Overview

Techno Exponent, headquartered in Miami, Florida, is a leading IT company with a rich legacy of transforming businesses through innovative tech solutions. With over 12 years of industry experience and a robust team of more than 400 experts, we have successfully delivered over 4000 projects. We specialize in providing comprehensive IT and business solutions, including cutting-edge technologies like AI, ML, and Blockchain. Our collaboration with notable clients, including NASA engineers, Disney, and Amazon, underscores our expertise and commitment to innovation.

Job Overview

We are seeking a Mid-Level Project Manager for our Kolkata office, offering a Full-Time employment opportunity. The ideal candidate will have 4 to 6 years of experience in project management. This role demands excellent skills in project planning, team management, and budgeting. The selected candidate will play a critical role in managing projects from inception to completion, ensuring timely delivery while maintaining quality standards. The position offers a stimulating environment for professional growth in a dynamic, globally recognized company.

Qualifications and Skills

• Proficient in project planning for diverse IT projects, ensuring alignment with client goals (Mandatory skill).
• Strong team management skills, fostering collaboration and maintaining team efficiency (Mandatory skill).
• Expertise in budgeting, capable of maintaining cost-effective project execution (Mandatory skill).
• Experience in risk management, identifying potential issues, and implementing mitigation strategies.
• Excellent stakeholder communication skills, ensuring all parties are informed and engaged throughout the project lifecycle.
• Proven ability in resource allocation, maximizing productivity and project success.
• Commitment to quality assurance, maintaining high standards in project deliverables.
• Strong time management skills, adept at meeting project deadlines without compromising quality.

Roles and Responsibilities

• Conduct Voice & Accent training which includes voice modulation, accent neutralization, correct grammar & pronunciation, listening, and comprehension
• Conduct Soft Skills training which includes phone etiquette for the employees.
• Phone monitoring and assessment to understand the training needs.
• Conduct customized training sessions based on the assessment done by the QA team/CSAT team and Operations/Team managers.
• Conducting one to one counseling with the agents to guide them on grammar, voice modulation, accent or on providing excellent Customer experience.
• Excellent command over spoken English and written
• Should be able to handle training on Voice & Accent which includes voice modulation, accent neutralization, correct grammar & pronunciation, listening and comprehension
• Should also be able to handle training on phone etiquette, Soft Skills and Customer experience
• Applicants must be willing to work in flexible shifts.