Job Description

Roles and Responsibilities

Answer high-level calls from patients and provider's office.

Make outbound calls to referring doctors, patients and insurance companies to get updated information on patient accounts.

Respond to RCM voice mail and e-mail in a timely manner.

Communicate effectively with various departments within Revenue Cycle Management.

Research explanation of benefits ( EOBs) and/or denials in the system to assist patients and explain benefits.

Update billing system with updated patient demographic information.

Desired Candidate Profile

Excellent written and verbal communication skills

Proficient with MS office and the ability to navigate multiple platforms

Ability to learn Revenue Cycle Management workflows related to patient communication

Strong customer service skills with the ability to resolve patient concerns

Demonstrate soft skills to enhance patient's experience

US/UK call center /BPO experience preferred

Shift Timings : 6:00 PM to 3:00 AM (Night Timing)

Work form Office Only

5 Days Working