Operation Manager

(Duties & Responsibility)

As an Operation Manager, will be responsible for overseeing the operations of outlet within a hospitality establishment. Your main duties will include managing the staff, ensuring customer satisfaction, maintaining the outlet’s financial performance, and implementing marketing strategies.

Key Responsibilities

1.Staff Management:

• Hire, train, and supervise staff members to ensure high levels of customer service and operational efficiency.
• Create work schedules and assign tasks to optimize productivity and service quality.

2.Customer Service:

• Ensure exceptional customer experiences by addressing inquiries and resolving complaints promptly.
• Monitor customer feedback and implement necessary changes to improve service.

3.Financial Oversight:

• Prepare and manage budgets, track financial performance, and implement cost control measures to enhance profitability.
• Analyze sales data and develop strategies to meet or exceed sales targets.

4.Inventory Management:

• Maintain optimal stock levels, manage inventory to prevent shortages or excesses, and coordinate with suppliers for timely deliveries.

5.Operational Standards:

• Ensure compliance with health and safety regulations, cleanliness standards, and company policies.
• Develop and enforce operational procedures to maintain quality and efficiency.

6.Marketing and Promotions:

• Implement marketing strategies to attract customers and increase sales, including organizing special events and promotions.

Experience:

• Proven experience in a managerial role within the retail or hospitality industry is essential.

Skills:

• Strong leadership, communication, organizational, and problem-solving skills are crucial for success in this role.
• Overall, the role of an Outlet Manager is vital for ensuring the smooth operation of the outlet, enhancing customer satisfaction, and driving business success.