Server Support Engineer Role

Location:Pune

Experience Required: 1-4 yrs

Salary: 30000/- to 45,000/- PM

Perks: shift allowance up to 6000/-

Incentives: 1500/- - 3000/-

Free Transportation

Mandate: 

Should be excellent in Communication

Should be ready to work in 24/7 shift

Job Description/ Function:

Provide troubleshooting & support to HP customers & engineers in the Industry Standard related areas.

Develop action plans to investigate and resolve complex issues/problems and clearly communicate these to engineers, customers and/or relevant managers.

Provide leadership in technical problem management and resolution to issues by working closely with the end customers and HP remote and field support staff.

Participate in after-hours remote support rosters.

Identify and contribute to projects to improve product support, customer satisfaction and team efficiency.

Be aware of and contribute to the improvement of team performance as measured in the team Business Fundamentals Tables (BFT).

Technical writing skills will be required to publish issue resolution documents

Communicate effectively with technical and non-technical stakeholders and have the ability to drive the conversation/discussion

Ability to isolate and solve complex technical/business problems and be able to interact with people (customer and internal HP) at all levels and geographies. (own team, members of SC and Product Divisions)

Possess a strong customer focus with the ability to control elevations; balancing the needs of the customer, the HP account team and the ISS division. 

Firmware updates and Recommendations for HP Blade System environments, the firmware analysis includes the enclosure and all its components, including server and storage blades, power and cooling components, networking, interconnects, and virtual connect.

Basic functional knowledge on Windows, Linux, VMware, UNIX

Eligibility:

Educational Qualification – Bachelor/Masters in technical field or equivalent experience.

1- 5 years of experience in service and support on Industry Standard Servers (HPE, Dell, IBM) with Non-MS OS, storage and networking experience

Excellent Communication skills

Good Presentation Skills

Basic knowledge on protocols (SNMP, WBEM, RIBCL, WSMAN etc.)

Server/Storage/Networking concepts

Knowledge on Proliant and Blade/Apollo Servers, Synergy, BCS products

Basic functional knowledge on Windows, HPUX, UNIX, Linux, VMware

Flexible to work in Shifts

Knowledge on Remote Support tools/applications like One View remote support, InfoSight, iLO Amplifier pack would be added advantage.