Job Designation: AWS Cloud Engineer

Job Description: 

As a part of AWS Cloud Team support deliverables, the engineer is required to possess strong knowledge of AWS services and operations and provide advanced level technical support to global HPE. Have a strong customer focus and sensitivity in dealing with diverse cultures and ability to learn and adapt quickly.

Eligibility & Qualification:

· Bachelor’s degree in Engineering (or Equivalent).

· Experience: At least 3 years of experience in building and maintaining AWS infrastructure (VPC, EC2, Security Groups, IAM, ECS, CloudFront, S3)

· Job Level: INT and above

· Relevant certification at least Cloud Practitioner

· Flexible to work in 24X7 support environment

Key Responsibilities:

· Resolve customer’s issues via the telephone, email, or remote sessions.

· Reproducing issues in-house and responding back in a timely manner.

· Regular follow ups with customers with recommendations, updates and action plans.

· Identify and escalate issues in a timely manner to vendor according to Standard Operating Procedures.

· Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues.

· Collaborate with other CoE/HW teams in diagnosing and isolating the cause of complex issues.

· Maintain quality on case documentation, SLA timeframes and operational metrics.

· Performs within the Productivity Measure of the team (scorecard)

Technical Skills:

· Manage AWS Cloud infrastructure that is secure, scalable, and highly available.

· Work closely with customer to define infrastructure and deployment requirements

· Provision, configure and maintain AWS cloud infrastructure

· Ensure configuration and compliance with configuration management tools

· Administer and troubleshoot VMware & Linux based systems

· Troubleshoot problems across a wide array of services and functional areas

· Provide constant feedback for optimization of operational tools for monitoring, and analysis of AWS infrastructure and systems

· Perform infrastructure cost analysis and optimization

Non-Technical Skills:

· Excellent written and verbal communication skills Commitment to deliver high quality product and solution support.

· Must achieve excellent customer satisfaction

· Take ownership and work with high productivity and efficiency.

· Support other team members and seek their advice to make decisions on complex issues.

· Deliver trainings when required.