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Project Manager

Mumbai
Full-Time
Mid-Level: 4 to 6 years
10L - 13L (Per Year)
Posted on Feb 08 2024

About the Job

Skills

Project Management
Business Acumen
Project Implementation
Project Teams
Business
Project Planning
Management
ERP Support

Job Role:

  • Managing the customer support department’s day-to-day functions.
  • Responding to escalated customer support issues.
  • Implementing customer support processes to enhance customer satisfaction.
  • Formulating and revising customer support policies and promoting their implementation.
  • Informing the team of all new information related to products
  • Assessing support statistics and preparing detailed reports on the findings.
  • Interviewing and hiring new employees.
  • Overseeing and evaluating the team's ongoing training efforts.
  • Delivering performance evaluations and following the disciplinary process according to company policy.
  • Managing Ticketing & Timesheet Portal
  • Managing AMC Contracts and Billing & Payments 
  • Preparing & Checking Monthly MIS Reporting
  • Managing 3rd Party Vendors and Billing & Payments 

Candidate must have: 

  • Candidate must have strong English Communication
  •  3+ Years of Experience in handling ERP Support Manager Position
  • Experience in Handling Ticket & Timesheet Management Software
  • Must have experience in Customer Interaction, AMC Negotiation & Billing
  • Good Team Player and Excellent Inter-Personal Communication Skills 
  • Good in Excel, Word & PowerPoint Presentation
  • Strong technical skills and ability to provide technical support and guidance to clients.
  • Experience in managing a team of support consultants and ensuring customer satisfaction.


About the company

Based in Ahmedabad, we are a cluster of brainiacs working to connect organizations and talents with one another. TeamBuilderz adapts to the rapidly changing 21st century. We help companies sort out their headhunting needs while keeping up with the trends of the job market and job seekers around the globe and developing customized plans and solutions that meet the requirements of our clients. While ...Show More

Industry

Staffing and Recruiting

Company Size

11-50 Employees

Headquarter

Ahmedabad

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