Job Overview

We are seeking a Faculty (Operations) to join the team in Chennai . This is a full-time role requiring the candidate to oversee and enhance customer processes within the online education sector. The position requires skills in customer support management and offers the opportunity to contribute to a mission-focused organization.

This Job opening is for Educators with IGCSE/ GCSE/ IB / CCS curricula experience ONLY.

Work Days: Monday to Saturday

Position Overview

We are hiring educators to join as Customer Success Representatives. This role combines

teaching expertise with customer support to enhance user satisfaction, drive retention, and

promote growth.

Key Responsibilities

● Build strong relationships with parents and tutors, understanding and addressing their

needs.

● Resolve inquiries and technical issues, ensuring timely and effective solutions.

● Use teaching insights to assist with curriculum queries, mark improvement and progress

tracking.

● Proactively renew subscriptions, upsell services, and drive customer loyalty.

● Provide feedback to improve processes and enhance platform features.

Qualifications

● Master’s degree in Education or related fields.

● 3+ years teaching IGCSE, GCSE, IB, or CCS curricula.

● Excellent communication and problem-solving skills.

● T ech-savvy with experience in online tools and platforms.

Benefits

● Competitive salary and growth opportunities.

● Collaborative and purpose-driven work environment.

• ● Chance to make a meaningful impact on students and tutors