Senior Technical Support Engineer



Junior (1 to 3 years)
1L - 6L (Per Year)
Posted on Oct 20 2022

About the Job


international voice process
Technical Support

Technical Support Engineer

Role Description: Technical Support Engineer

The ideal candidate is a hands-on support engineer with experience in enterprise ServiceDesk. They must be at ease

troubleshooting ISP connectivity, desktop, OS, VPN, authentication security remote issue over voice and chat.

Role Requirements

? Provide 24x7 support primarily in US shifts for enterprise users

? Excellent Communication skills

? Skilled to troubleshoot ISP & OS related technical issues

? International (US, EU, Australia) Inbound voice and chat experience

? Accent trained


Maximum CTC : 4.2L / annum and Transportation&Shift allowances of Rs 9,500/mon

Technical skills requirements

The candidate must demonstrate proficiency in,

? Experience troubleshooting password login, Linux, Windows (hardware, software), Telecom Application

(billing/data center)

? Hands on experience in enterprise tools like GSuite, and Microsoft Office

? Familiar with ticketing Tools like ServiceNow and JIRA


? 1 to 5years of work experience in International Voice Technical Support

? B.Tech, BCA, BCOM (Computers), M.Tech, MCA 

About the company

Hakuna Matata Solutions is a leading Digital Transformation Company offering a full spectrum of technology solutions and services for enterprises across different industry verticals all over the globe. As a 15-year-old company, in addition to developing mission-critical business applications, we also focus on leveraging the power of cutting-edge digital technologies like IoT, RPA, AI, Chatbot, ...Show More

Company Size

51-200 Employees



Other open jobs from ShamiRa Talent Solution LLP