Recruitment and HR consulting for startups.

Director of Product Design&nbsp; About usSaaS startup What You’ll Drive at company Lead Design Strategy &amp; User Experience<ul><li>Define and own company's end-to-end UX vision, focusing on enhancing customer service.</li><li>Champion a user-centered approach to simplify support workflows.</li><li>Integrate design thinking into company's product strategy, influencing the roadmap and prioritizing features that improve customer satisfaction.</li><li>Ensure a consistent, high-quality user experience across company's interaction, visual design elements.</li></ul> Strategically Visionary and Hands-On&nbsp;<ul><li>Lead critical design initiatives directly, including creating user flows, wireframes, and high-fidelity mockups.</li><li>Balance strategic leadership with hands-on contributions to maintain a deep understanding of company's product and users.</li></ul> Drive Self-Serve Experience Design<ul><li>Make self-serve a strategic focus by designing intuitive, scalable user journeys that reduce support dependency.</li><li>Identify and eliminate friction points, enabling users to resolve issues independently.</li><li>Collaborate across teams to embed self-serve into the product roadmap, using data and user insights to guide continuous improvement.</li><li>Ensure consistency and quality across all self-serve touchpoints through strong UX and design systems.</li></ul> Build &amp; Grow a High-Performing Team<ul><li>Lead and develop a world-class team of product designers.</li><li>Implement an agile, collaborative pod structure tailored to company's product development cycle.</li><li>Establish and track design KPIs that align with company’s business goals and user satisfaction metrics.&nbsp;</li><li>Develop scalable processes for design reviews, hiring, and onboarding new team members.</li></ul> What We’re Looking For Skills &amp; Experience<ul><li>12+ years of product design experience, including 3+ years leading design teams in a SaaS environment, ideally with experience in CRM, customer engagement domain.</li><li>Proven track record of transforming complex workflows into elegant, self-serve user experiences that drive adoption, and improve customer satisfaction.</li><li>A strong portfolio showcasing product thinking, UX design expertise, visual design skills, and a proven ability to impact product success.</li><li>Experience with AI-driven enhancements.</li><li>Deep knowledge of usability principles, information architecture, and modern HCI best practices.</li><li>Excellent communication and storytelling skills to effectively collaborate with product managers, engineers, and company's leadership.</li><li>Experience working in agile, fast-paced product teams focused on delivering high-quality software quickly.</li></ul> Mindset &amp; Qualities<ul><li>Strong user empathy and passion for creating tools that make their jobs easier and more effective.</li><li>A keen eye for visual design and a relentless pursuit of excellence in user experience and execution quality.</li><li>Comfortable operating both strategically and hands-on, capable of guiding the vision while ensuring the details are executed flawlessly.</li><li>A leader who thrives on mentoring teams, building processes, and fostering a positive, collaborative culture.</li></ul> Education<ul><li>Bachelor’s degree in Interaction Design, Human-Computer Interaction, or a related field.</li></ul>

About Client: Well-known Indian SaaS fintech startup. Role: Senior Product Manager Core responsibilities: - Define and execute product roadmap. - Work closely with engineers and designers to drive impact through the agile product lifecycle (discover, plan, execute, launch) - Continuously iterate based on market, customer and strategic evolution. - Contribute to team and culture building. - Share your PM craft with the broader PM organization - Process, review and interpret large bodies of qualitative and quantitative data on customer usage patterns to uncover new product insights Requirements: - BS or MS in computer science or similar field - 5+ years of experience with minimum 3 years as a Product Manager - Must have experience in enterprise SaaS product management - Launched multiple products or features and seen impact through its lifecycle - Deep technical understanding of cloud services, systems, shared services and machine learning. - Both Startup and MNC experience. Global experience is a bonus. - Exceptional at PM craft

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