Ring Expert Position

Retail Studio Head – Mumbai

Location

Borivali (West), Mumbai (Current) – Open to switch in other Mumbai locations

Timings

11:00 am to 9:00 pm | Weekly off on one of the weekdays.

Job Overview

The Ring Expert is the main person to face the client. The Ring Expert drives the appointment in-store or online and handles client requirements using expert knowledge in styling, design, and people-reading skills—applying these to convert business. They handle the entire Client & Product cycle from Appointment to Delivery.

Lead to Appointment

• Lead nurturing from lead to studio visit
• Enquiry handling
• Providing prices on request

Appointment to Receipt

• Driving the appointments per the provided SOP ensuring that the guidelines are followed
• Providing customers with necessary information about policies, products & services
• Able to gauge client’s mind-set & driving the appointment flow
• Conducting virtual appointments driving to either closure or studio visit
• Processing online orders
• Keeping track of product offerings and availability
• Quotation communications
• Building positive customer relations
• Administering studio cleanliness
• Advance acceptance & receipt generation
• Handing over cash to head-office on daily basis

Inventory management

Procure to Pay

• Following up on status of product before reception and sharing status with Head Office
• Ensuring that user expectations & design standards are met during the quality check post reception process

Receipt to Invoice

• Handling product deliveries

Other Responsibilities

• Participating in events to represent the business model & introduce customers to our model
• Provide concept tours as necessary to stakeholders & customers
• Participate in conducting jewellery exhibitions
• Host jewellery styling consultations for diamond jewellery clients periodically
• Be a part of a networking forum or represent the company in digital platforms to contribute in revenue generation
• Provide inputs on product strategy