Role Description Overview:

Responsible in supporting all IT Operations, IT Projects and IT Compliance activities

Key Responsibility Areas: 

• Holding 8 to 12+ years IT Infra experience 
• Manages and coordinates all IT-related matters including data, wireless communications, telephony, IT security, and computer hardware and software.
• Troubleshooting and solving problems related to hardware, software, server, and network problems.
• Monitors network utilization and performance, implements procedures for network optimization, reliability, and availability.
• Identify problematic areas and implement strategic solutions in time.
• Prefer working experience in US Healthcare company but it’s not mandatory
• Flexible to work in the weekend’s based on work demands
• Network skills – Cisco Routers, Switches and VLAN hands-on skills.
• Firewall concepts & knowledge, preferred hands-on skills 
• Windows Servers and application knowledge (Windows 2012 OS, Microsoft Active Directory, etc.)
• Providing timely IT Support to Operations teams and Functional teams.
• Managing Server Infrastructure for 100% availability to Operations.
• Working with Client IT teams for understanding the details and implementing the same in our IT environment.
• Endpoint systems management (Assets Inventory, OS Installation, Anti-virus, Patch Management, DLP, Encryption, Web Proxy, etc.)
• Manage the team of 15 - 25 engineers
• Providing guidance to direct reports, typically comprising first-line managers and supervisors
• Managing IT inventory of Hardware, Software, Consumables, and licenses.
• Excellent written and verbal communication skills
• Interacting with senior management for reporting
• Build long term relationships with outside vendors, OEMs for IT related products and services.
• Bachelor’s Degree in any stream
• Any Degree
• ITIL Certified
• Preferred CCNA / CCNP certification
• At least 3 or 5-years previous experience in Assistant Manager / Managerial roles with leading a group of team members.