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Female Customer Care Manager

Ahmedabad
Full-Time
Junior: 1 to 3 years
25K - 30K (Per Month)
Posted on Jan 10 2024

About the Job

Skills

Female
Customer Care
Sustomer Support
Support
Customer services
Customer Relationship Management (CRM)

Qualifications and Skills


  • 1-3 years of experience in a customer care or customer service management role
  • Excellent verbal and written communication skills in English
  • Strong leadership and managerial abilities
  • Ability to handle challenging customer interactions with empathy and professionalism
  • Strong problem-solving and decision-making skills
  • Proficiency in using customer relationship management (CRM) software
  • Ability to work under pressure and meet tight deadlines
  • Bachelor's degree in a relevant field


Roles and Responsibilities


  • Oversee the daily operations of the customer care department, ensuring efficiency and productivity
  • Manage, train, and evaluate a team of customer care representatives
  • Develop and implement customer service policies and procedures to enhance customer satisfaction
  • Handle escalated customer inquiries and complaints, ensuring timely resolution
  • Maintain a high level of product knowledge to effectively answer customer inquiries
  • Collaborate with other departments to ensure streamlined processes and excellent customer service
  • Monitor and analyze customer feedback and data to identify areas for improvement
  • Prepare and present reports on customer care operations and performance
  • Stay updated on industry trends and best practices in customer care management





About the company

We are providing Recruitment Services in PAN India. We are Emerging, Vibrant and professionally managed Recruitment Consultancy, which aims to provide our Clients with value added Human Resources Solutions based on Honesty, Integrity, Desired results and a Passion of Excellence. We recognise that our success depends entirely on how well we serve our clients and nothing else takes supremacy over ou ...Show More

Industry

Staffing & Recruiting

Company Size

11-50 Employees

Headquarter

Ahmedabad, Gujarat

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