Company Overview

SV Placement™ is a domestic recruitment firm specializing in delivering comprehensive solutions for Recruitment, HR, and HR outsourcing across various industries, including IT, ITES, and non-IT sectors. Located in Vapi, we pride ourselves on building strong relationships with companies nationwide, from blue-chip firms to start-ups, by providing top-tier Human capital solutions and reactive contingent recruitment services. More about us can be found at SV Placement.

Job Overview

We are seeking a Customer Service Representative based in Vapi for a full-time role aimed at freshers with 0 to 1 year of work experience. The role involves interacting with clients to provide support, answer inquiries, and resolve issues efficiently, utilizing various CRM and service tools to maintain high-quality service standards.

Qualifications and Skills

• Proficiency in using CRM software such as Zendesk, Salesforce Service Cloud, and HubSpot Service Hub to manage customer interactions effectively.
• Experience or familiarity with ticketing systems and live chat support to address customer queries swiftly and accurately.
• Exceptional multilingual communication skills to ensure excellent service delivery across diverse customer bases.
• Strong problem-solving abilities to handle customer complaints and determine appropriate solutions in a timely manner.
• Attention to detail and accuracy in managing and updating customer records and service tickets.
• Ability to work under pressure in a fast-paced environment and handle high volumes of customer interactions efficiently.
• Strong interpersonal skills to build and maintain positive relationships with customers and colleagues.
• Willingness to learn and adapt to new technologies and improvement processes for service excellence.

Roles and Responsibilities

• Provide frontline support and respond to customer queries through various communication channels promptly and professionally.
• Utilize CRM systems to manage customer interactions, ensuring all records are accurate and up-to-date.
• Effectively handle and resolve customer complaints by investigating issues and working towards timely resolutions.
• Collate and analyze customer feedback to contribute to product and process improvements.
• Collaborate with internal teams to enhance customer experience and streamline service workflows.
• Manage live chat support operations to deliver real-time assistance to customers.
• Support the maintenance of a positive company image by delivering excellent customer service through every interaction.