JD for Collection executive

Key Responsibilities:

• Make outbound calls to customers for overdue payments and follow up on outstanding invoices.
• Explain outstanding balances, payment terms, and resolve any queries related to bills or dues.
• Timely circulation & follow up on Cash Discount to the clients as per the term.
• Negotiate repayment plans, settlements, or payment commitments in line with company policies.
• Maintain accurate records of interactions, payment status, and follow-ups in the system/CRM.
• Coordinate with the internal stake holders regarding payment updates.
• Handle customer objections professionally and escalate unresolved cases when necessary.
• Achieve weekly/monthly collection targets.

Key Skills & Competencies:

• Good communication skills.
• Basic knowledge of billing, credit, and collections process.
• Negotiation and persuasion skills.
• Patience and ability to handle difficult conversations.
• Computer proficiency (MS Excel, SAP).
• Target-oriented and self-motivated.

Qualifications & Experience:

• Minimum Graduate (preferred in Commerce/Business).
• 1–2 years of experience in tele calling, collections, or customer service.
• Freshers with good communication skills may also apply.

Performance Indicators (KPIs):

• Collection efficiency (% of overdue recovered).
• Number of successful commitments collected.
• Call productivity (outbound calls made per day).
• Customer satisfaction in handling disputes.
• Daily, Weekly & Monthly MIS on OS & OD collection.
• Report on risky cases.