Company Overview

Career Craft Consultants (CCC) is a prominent education consultancy firm with over 13 years of expertise in helping students fulfill their international academic ambitions. With a vast network across India and collaborations with esteemed universities worldwide, CCC provides comprehensive guidance in study abroad processes. As a pioneer in the Higher Education industry, headquartered in Vadodara, Gujarat, CCC is dedicated to integrity, innovation, and impactful services.

Job Overview

The University Embassy Interview Operation Manager at Career Craft Consultants India Pvt Ltd is a mid-level, full-time position based in Vadodara. This role involves the management and coordination of embassy interview operations to support our students in securing their visas. The candidate will ensure efficient and effective operations, aimed at optimizing the interview process for students applying to study abroad.

Qualifications and Skills

• Demonstrated expertise in operations management with the ability to handle complex processes efficiently and effectively.
• Proven skills in process improvement, identifying problems, analyzing data, and implementing effective solutions for operational efficiency.
• Strong leadership capabilities with experience in leading, motivating, and managing a team to achieve set goals.
• Proficiency in CRM software to manage student data, track interactions, and facilitate smooth communication.
• Experience in interview scheduling, ensuring a seamless coordination of interview times between students and embassy staff.
• Ability to train interviewers, providing them with the skills and knowledge needed to conduct successful interview sessions.
• Expertise in coordinating interview panels, organizing sessions to ensure effective assessment and decision-making.
• Skills in reporting and analytics, using data-driven insights to improve the efficiency and effectiveness of interview operations.

Roles and Responsibilities

• Develop and oversee the operational strategy for embassy interviews, aligning with the overall objectives of the consultancy firm.
• Coordinate the scheduling and execution of interviews, working closely with students and embassy personnel to ensure seamless interactions.
• Train and support interviewers, providing resources and guidance to help them conduct effective and compliant interviews.
• Manage a team of operations staff, setting objectives, monitoring performance, and fostering a collaborative and high-performing work environment.
• Implement process improvements to enhance the efficiency and effectiveness of the interview operation workflow.
• Utilize CRM tools to track interview schedules, record outcomes, and maintain comprehensive records of student interactions.
• Prepare and present reports on interview operations, using analytics to inform decisions and improve operational strategies.
• Liaise with international university partners, aligning embassy interview processes with their specific requirements and expectations.