• Work with clients to understand their event requirements and objectives, and develop customized event solutions to meet their needs
• Communicate with clients to ensure that all details of the event are clear and understood
• Plan and manage event logistics, including vendor selection, contract negotiation, budget management, and timeline development
• Oversee event setup and execution, ensuring that all details are executed as per the plan
• Manage event staff, including coordinating work schedules, ensuring proper training, and handling any issues that arise during the event
• Act as the primary point of contact for clients, responding promptly to inquiries and providing exceptional customer service
• Develop and maintain strong relationships with clients, anticipating their needs and ensuring that all requests are addressed in a timely and efficient manner
• Monitor event budgets and ensure that all expenses are within budget constraints
• Work closely with other members of the event management team to ensure successful event planning and execution
• Maintain accurate event records and client files

Qualifications:

• Bachelor's degree in event management, hospitality, or related field
• Minimum of 5 years of experience in event management, with a strong background in client service
• Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with clients and vendors
• Strong organizational and time management skills, with the ability to manage multiple projects simultaneously
• Demonstrated ability to work independently and as part of a team, taking ownership of tasks and projects
• Ability to remain calm under pressure and handle multiple tasks in a fast-paced environment
• Proficiency in Microsoft Office and event management software

This job description is intended to provide a general overview of the responsibilities and qualifications required for the Client Service Manager position in an events management company. Additional responsibilities may be assigned as necessary to meet business needs.