Main Job Duties and Responsibilities

• welcome and greet guests
• answer and direct incoming calls
• inform guests of hotel rates and services
• make and confirm reservations for guests
• ensure proper room allocation
• register and check guests in
• confirm relevant guest information
• verify guest's payment method
• verify and imprint credit cards for authorization
• issue room keys and direct guests to their rooms

Education, Skills and Experience

• High school diploma or equivalent
• guest/customer relations experience, preferably in a hospitality environment
• strong working knowledge of relevant computer software including MS Office and booking and payment systems

Key Competencies and Qualities

• customer service orientation
• attention to detail and accuracy
• planning and organizing
• ability to multitask and prioritize
• professional appearance and attitude
• effective verbal and written communication skills
• ability to handle stress and stay calm under pressure