Job Description: Team Leader - Medical Scribe Department

Shift: Regular Night Shifts

About Us:

Indivirtus AB7 Scribing & RCM Pvt Ltd is a dynamic healthcare solutions provider, specializing in medical scribing and revenue cycle management services. We are committed to delivering highquality, accurate, and compliant medical scribing services to healthcare facilities across the nation. As we continue to expand, we are seeking a skilled and experienced Team Leader to join our Medical Scribe Department.

Position Overview:

As a Team Leader in our Medical Scribe Department, you will play a crucial role in ensuring the delivery of exceptional medical scribing services. You will lead a team of medical scribes, fostering a collaborative and efficient work environment, and maintaining the highest quality standards.

This is an office-based position with regular night shifts.

Key Qualifications:

•     A minimum of 3-4 years of experience in the field of Medical Scribing.

•     Proficiency in scribing for a wide range of medical specialists.

•     Exceptional leadership and team management skills.

•     Strong interpersonal and communication skills.

•     Ability to influence and convince team members effectively.

•     A commitment to meeting and exceeding organizational expectations.

Key Responsibilities:

•     Team Leadership: Lead and mentor a team of medical scribes, providing guidance, support, and training to ensure they meet quality and productivity standards.

•     Quality Assurance: Monitor and review the documentation produced by the team to ensure accuracy, completeness, and compliance with industry standards.

•     Performance Management: Develop, track, and manage performance goals for team members, conducting regular performance evaluations and feedback sessions.

•     Process Improvement: Identify opportunities for process improvement and work closely with the management team to implement changes that enhance efficiency and quality.

•     Client Interaction: Engage with clients and healthcare specialists to address queries, provide assistance, and resolve issues when necessary.

Key Performance Indicators:

•     Quality Metrics: Maintain a consistently high standard of accuracy and completeness in medical documentation produced by the team.

•     Productivity: Ensure that the team meets or exceeds established productivity targets.

•     Team Satisfaction: Measure and improve team satisfaction and engagement levels through regular feedback and support.

•     Client Satisfaction: Monitor and enhance client satisfaction by addressing client inquiries and issues promptly.

•     Process Efficiency: Implement process improvements that lead to increased operational efficiency and reduced error rates.