Company Overview

Sri Sai Overseas Recruitment is a leading manpower recruitment and consultancy service provider established in 2019. With professionals who have extensive experience in the Gulf Countries, the company excels in understanding client expectations for recruiting personnel from India. Headquartered in Varodara, it provides services globally, especially focusing on the Middle East, European, and other countries.

Job Overview

We are seeking a Junior Customer Relationship Management (CRM) professional for our full-time role located in Naroda. The candidate should have a minimum of 1 to 3 years of work experience. The position involves CRM data migration and working closely with clients to enhance customer relations and streamline processes.

Qualifications and Skills

• Proven experience with CRM Data Migration, a mandatory skill for this role that ensures proper data handling.
• Hands-on experience with Salesforce, understanding its components for better CRM implementation.
• Familiarity with HubSpot to leverage this platform for effective marketing and sales strategies.
• Practical experience in Microsoft Dynamics 365 for seamless integration and CRM management.
• Knowledge about Zoho CRM to utilize its features for business processes improvement.
• Competence in Customer Data Analysis for making informed decisions and improving customer satisfaction.
• Experience in Email Marketing Automation to maintain customer engagement and retention through strategic email campaigns.
• Understanding of User Experience Design to enhance customer interactions and improve service usability.

Roles and Responsibilities

• Manage and execute CRM data migration projects to ensure seamless transition without data loss.
• Collaborate with team members to integrate CRM systems with existing business processes.
• Analyze customer data to identify trends and uncover actionable insights for business growth.
• Develop and implement email marketing strategies to increase customer engagement and retention.
• Maintain databases and ensure information is accurate, accessible, and up to date.
• Offer technical support to CRM users and troubleshoot system issues when necessary.
• Work closely with customer service teams to improve customer satisfaction and service efficiency.
• Continuously monitor CRM performance and suggest system enhancements to optimize operations.