About the company

Square Yards is India’s largest integrated platform for Real Estate & Mortgages and one of the fastest growing Prop-tech platform in UAE, Rest of Middle East, Australia & Canada.

Square Yards platform offers an integrated consumer experience & covers the full real- estate journey from search & discovery, transactions, home loans, interiors, rentals, property management and post-sales service – fully integrating buyers to an extensive network of 500+ partner real estate developers, 150,000+ Agents and 100+ banks & NBFCs. Square Yards is also building B2B disruptive SaaS platforms for stakeholders such as Developers, Banks and Agents.

Role we looking for

Property Manager – Customer Care

Roles and Responsibilities:

·        Managing the team of supervisors to deliver on ground delivery

·        Managing customer relations with clients

·        Building a network of third party contractors for work in the properties

·        Addressing maintenance issue raised by tenant and owners

·        Scheduling Property Inspections and preparing reports on the property at various point in time

·        Maintain and update databases of daily activities as per company standards

·        Collection of rent, track rent escalation status, manage lease termination/expiration and move out process, coordination with owner and tenant throughout the tenure etc.

KPIs for this role:

·        Service Request score

·        House inspection work score

·        Paid rent payment bill score

·        Owner app download score

·        Tenant app download score

·        App Engagement /Document upload

·        Google rating score

·        Move in / Move out Inspection score

Skills Required:

·        Excellent communication skills written and verbal

·        Problem solving skills

·        CRM Skills

·        Strong coordination skills

·        MS office, Email and digital skills

Educational Qualification & Work Experience:

·        A graduate from any discipline is preferred

·        Experience in admin/facility management/contractor related work preferred

·        Min 4-year total work experience in any field is mandatory

·        Min 1-year Customer relationship experience is mandatory

·        Real estate experience preferred

Positions to hire at location

·        Mumbai

·        Gurgaon

·        Pune

Compensation:

·        CTC – range 3.5LPA – 5LPA (exceptions considered for good candidates)

·        Incentives based on performance