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Assistant Manager - Customer Relation ( Bangalore)

Bangalore
Full-Time
Junior (1 to 3 years)
4L - 5L (Per Year)
Posted on Sep 14 2022

About the Job

Skills



About the company


Azuro, a Square Yards subsidiary, is India’s largest organized rental and property management platform, ensuring smoothest and fastest renting – out experience. We provide Home owners and Tenants a complete tech- enabled real estate residential property management solution that takes care of each granular detail throughout the Life cycle of renting, right from tenant search to move out.

 

Role we looking for

Manager – Customer Relation (Property Management)


Roles and Responsibilities:

  1. Managing the team of supervisors to deliver on ground delivery
  2. Managing customer relations with clients
  3. Building a network of third party contractors for work in the properties
  4. Addressing maintenance issue raised by tenant and owners
  5. Scheduling Property Inspections and preparing reports on the property at various point in time
  6. Maintain and update databases of daily activities as per company standards
  7. Collection of rent, track rent escalation status, manage lease termination/expiration and move out process, coordination with owner and tenant throughout the tenure etc.


KPIs for this role:


·        Service Request score

·        House inspection work score

·        Paid rent payment bill score

·        Owner app download score

·        Tenant app download score

·        App Engagement /Document upload

·        Google rating score

·        Move in / Move out Inspection score


Skills Required:

·        Excellent communication skills written and verbal

·        Problem solving skills

·        CRM Skills

·        Strong coordination skills

·        MS office, Email and digital skills

Educational Qualification & Work Experience:

·        A graduate from any discipline is preferred

·        Experience in admin/facility management/contractor related work preferred

·        Min 4-year total work experience in any field is mandatory

·        Min 1-year Customer relationship experience is mandatory

·        Real estate experience preferred

Positions to hire at location

·        Mumbai

·        Gurgaon

·        Pune

Compensation:

·        CTC – range 3.5LPA – 5LPA (exceptions considered for good candidates)

·        Incentives based on performance

About the company

Urban Money is India’s first unbiased loan advisory services firm. We advise on all kinds of loans and mortgage solutions. For piecing together the multiple requirements of borrowing process like interest rates, multiple lender options, comparisons, documentation, etc. of a client, Urban Money has on-boarded talents from various banking & financial services giants like HSBC, Citibank, S ...Show More

Industry

Real Estate

Company Size

1001-5000 Employees

Headquarter

Hyderabad

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