Customer support position
Customer support position41
Applications
41
Applications
Bangalore
Full-Time
Fresher: Less than 1 year
Posted on Dec 13 2022
Not Accepting Applications
About the Job
Skills
Problem Solving
Communication
Customer Relationship Management (CRM)
Microsoft Excel
Management
Job title - Customer support position
Education - B.com
Location - Hanumanth Nagar. Bangalore
Only Female candidates
Salary Range - 15 to 18k
Roles and Responsibilities:
- Understanding the products and services provided by the company.
- Preparing company policies and procedures.
- Developing training lessons with service delivery systems.
- Managing a team of Customer Support Representatives.
- Supporting the customer through an email ticketing system and phone calls.
- Resolving customer complaints and queries.
- Providing detailed information to customers.
- Monitoring the performance of individual representatives.
- Maintaining records of each phone call for future reference.
- Assisting the HR department with hiring new employees.
- Providing the new employees with training sessions for enhancing their skills.
- Offering exceptional customer service and satisfaction.
- Following up with customers for any further information.
- Taking feedback from the customers.
- Negotiating the terms and conditions with the customer.
- Contributing the work to the company’s knowledge base.
- Maintaining a healthy relationship with the clients.
- Adhering to the company’s rules and regulations.
About the company
Spiderfocus Solutions, an IT Services and Outsourcing firm primarily targeting the growing Information Technology vertically. We strongly believe that the competencies we intend being in technologies of the future and that we can add considerable value to our clients for their focused staffing needs.
Spiderfocus Solutions believe in a committed approach to our client needs working in a seamless ...Show More
Spiderfocus Solutions, an IT Services and Outsourcing firm primarily targeting the growing Information Technology vertically. We strongly believe that the competencies we intend being in technologies of the future and that we can add considerable value to our clients for their focused staffing needs.
Spiderfocus Solutions believe in a committed approach to our client needs working in a seamless partnership to drive excellence in delivery.We are providing comprehensive and cost-effective Services. Spiderfocus is based on inspiring Companies to become more & more productive and successful in their growth by providing Recruitment & Business solutions on 24 X 7 basis. ...Show Less
Company Size
51-200 Employees
Headquarter
Bangalore
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