Company Overview

We are very pleased to extend a warm welcome to you on behalf of Spandana Heart and Superspeciality Hospital. We aim to provide world-class healthcare services to society at an affordable cost. We have a highly trained, qualified, and dedicated team of medical, administrative, and supportive staff. We at Spandana Heart and Superspeciality Hospital are committed to providing the best patient-centered, high-quality tertiary and critical care. The headquarter is located in Bangalore, and our company belongs to the Hospital Health Care industry. Visit us at https://spandanahospital.care.

Job Overview

We are seeking a Junior Telecaller to join our team at Spandana Hospital. The role involves communicating with patients and potential clients over the phone to provide information about our healthcare services. The job location is Bangalore, and the required work experience is between 1 to 3 years. Join us to be a part of a dedicated team committed to delivering high-quality care.

Qualifications and Skills

• Excellent communication skills: Ability to convey information clearly and effectively over the phone.
• Active listening: Paying full attention to what patients are saying and taking time to understand the points being made.
• Persuasion: Capable of influencing patients' decisions regarding their healthcare needs.
• Customer service: Strong ability to assist patients, ensuring their satisfaction and addressing any concerns.
• Problem-solving: Aptitude for identifying issues and resolving them efficiently.
• Time management: Effective at managing one's own time and that of others.
• Patience: Maintaining composure, especially in stressful situations, and dealing with patients empathetically.
• Sales skills: Experience in promoting healthcare services and converting inquiries into appointments.

Roles and Responsibilities

• Communicating with patients and potential clients over the phone in a professional manner.
• Providing detailed information about Spandana Hospital's services, facilities, and specialties.
• Maintaining and updating patient records in the hospital database accurately.
• Scheduling and confirming appointments as well as follow-ups.
• Handling patient inquiries and resolving any issues or concerns promptly.
• Maintaining a positive, empathetic, and professional attitude towards patients at all times.
• Following up with patients regarding their healthcare services or appointments.
• Collaborating with other departments to ensure high-quality patient care and service.