Company Overview

Spandana Hospital is a leading healthcare institution specializing in heart and superspeciality treatments. Based in Bangalore, we have dedicated ourselves to offering world-class healthcare services at an affordable cost. Our highly trained and qualified team of medical, administrative, and supportive staff ensures the delivery of the highest quality patient-centered care.

Job Overview

The Front Desk Manager at Spandana Hospital is a full-time, mid-level position located in Bangalore. This role requires a minimum of 4 to 6 years of work experience. The ideal candidate will be responsible for the smooth operation of front desk services, ensuring excellent customer service, and supervising front desk staff efficiently.

Qualifications and Skills

• Must possess customer service expertise to ensure every visitor experiences a warm and professional welcome at the front desk. (Mandatory skill)
• Proven ability in front desk operations to maintain seamless service and operational efficiency for all administrative tasks. (Mandatory skill)
• Team leadership skills to guide, motivate, and manage the front desk team for optimal performance. (Mandatory skill)
• Effective problem-solving skills to quickly identify and resolve issues impacting the front desk or client satisfaction.
• Strong conflict resolution capabilities to handle any disputes calmly and effectively, ensuring customer trust and satisfaction.
• Excellent communication skills to interact professionally with clients, team members, and hospital staff.
• Experience in staff scheduling to ensure the front desk is appropriately staffed at all times for efficient operations.
• Proficient in guest relations, maintaining positive experiences for every visitor throughout their time at the hospital.

Roles and Responsibilities

• Oversee the daily operations of the front desk to maintain professional and welcoming service.
• Manage, train, and support front desk staff, ensuring adherence to hospital protocols and customer service standards.
• Coordinate staff scheduling to ensure adequate coverage during all operational hours.
• Handle inquiries, complaints, and emergencies professionally and courteously.
• Liaise with other hospital departments to facilitate seamless service and information flow.
• Maintain a clean and organized front desk environment to enhance visitor experience and operational efficiency.
• Report regularly to senior management on front desk and guest service activities and metrics.
• Implement patient feedback and surveys to continuously improve front desk operations.