Company Overview

Spandana Hospital, headquartered in Bangalore, is dedicated to providing world-class healthcare services at an affordable cost. Our team comprises highly trained medical, administrative, and supportive staff. We are committed to delivering the best patient-centered, high-quality tertiary and critical care. As a part of the Hospital Health Care industry, we pride ourselves on our dedication to excellence.

Job Overview

Spandana Hospital is seeking a motivated and diligent Front Desk Receptionist to join our dynamic team in Bangalore. This full-time, junior-level position requires a minimum of 1 year to a maximum of 3 years of work experience. The role involves day-to-day front office activities, providing excellent customer service, and ensuring efficient scheduling and communication with patients and staff.

Qualifications and Skills

• Customer Service (Mandatory skill): Ability to handle inquiries professionally and provide excellent service to patients and visitors.
• Scheduling (Mandatory skill): Proficiency in organizing and managing appointments to optimise patient and staff schedules.
• Phone Etiquette (Mandatory skill): Skilled in handling phone communications with patience, clear articulation, and professionalism.
• Appointment Coordination: Experience in coordinating and confirming patient appointments with attention to detail.
• Communication: Strong verbal and written communication skills to effectively manage interactions with patients and colleagues.
• Multitasking: Proven ability to handle multiple tasks efficiently in a fast-paced environment without compromising on quality.
• Problem-Solving: Quick thinking and problem-solving capabilities to address any immediate issues or questions from patients or staff.
• Team Collaboration: Ability to work collaboratively with medical and administrative teams to improve service delivery and patient satisfaction.

Roles and Responsibilities

• Greet and welcome patients and visitors, ensuring they feel comfortable and cared for upon arrival at the hospital.
• Manage front desk operations, including answering inquiries, redirecting calls, and providing necessary information efficiently.
• Schedule and coordinate patient appointments, ensuring time slots are utilized effectively while minimizing conflicts.
• Maintain an accurate log of daily appointments and manage patient flow in coordination with medical staff.
• Handle administrative tasks such as data entry, maintaining patient records, and processing documentation.
• Uphold hospital policies and procedures, ensuring compliance with healthcare regulations and standards.
• Assist in resolving any patient queries or issues promptly, escalating to the appropriate department when necessary.
• Support administrative and healthcare staff in fulfilling their duties and improving the patient experience.