Oversees administration of medical services to Insurance and Corporate patients or/and customers of the Hospital.

- Liaises with insurance companies regarding eligibility, payments, reconciliation and other requirements

- Organize training session for concerned employees to develop their understanding of insurance policies and condition.

- Reviews insurance claims to ensure accuracy as per agreement, prior to dispatch to respective insurance companies.

- Proactively reports critical issues to Management and submits monthly aging and other reports to line manager and Accounts.

- Designs, updates and implements policies, procedures and protocols to ensure efficiency and accuracy in insurance operations.

- Monitors insurance discounts and rejections and prepares & submits periodic reports to the Finance Manager for review.

- Ensures that the insurance schemes are up to date on the system.

- Conducts weekly departmental meetings with staff for updates and to educate them on new work methods

- Attending and organizing the insurance presentation internally and externally.

- Provide the necessary guidance and on-job coaching and in-service training for the staff under your direct supervision;

- Report any up normalities you might notice to the security and/or the concerns department;

- Assume new responsibilities as and when needed