Company Overview

We are a forward-thinking technology company dedicated to providing exceptional IT services and support to our clients. Our team is composed of seasoned professionals committed to innovation, efficiency, and delivering tailored solutions that meet the unique needs of our diverse client base.

Job Overview

The role of Technical Help Desk is crucial to maintaining the high standards of client service that our company is known for. You will be responsible for delivering technical support, troubleshooting, and managing client interactions effectively.

Qualifications and Skills

• Experience with Active Directory (2012, 2016, 2019 Server).
• Proven good communication skills.
• Knowledge of network printers and scanners.
• Confidence in handling client interactions via calls, emails, and team chats.
• Familiarity with Office 365.
• Good knowledge about Windows 7, Windows 10, and Windows 11.
• Understanding of computer hardware.

Roles and Responsibilities

As a Technical Help Desk professional, you will be expected to provide timely and accurate technical support to our clients. Your responsibilities will include diagnosing hardware and software issues, enhancing client satisfaction through effective communication, and ensuring seamless IT operations by leveraging your knowledge of operating systems and hardware components.