-      Install, upgrade, support and troubleshoot Windows and any other authorized desktop software/applications(eg MS Office, Outlook, O365 etc)

-      Install, upgrade, support and troubleshoot End User Workspace Hardware such as desktop, laptops, Printers, Mobile Devices, Scanners etc

-      Maintain inventory of spares and IT Assets at CUSTOMER location

-      Perform general preventative maintenance tasks on devices and software

-      Basic Network knowledge & Troubleshooting.

-      Good understanding of AV,AD, DNS, DHCP,Wireless, Backup/Restore and Patching

-      To accurately record, update and document requests using the IT service desk system

-      Should co-ordinate with Central IT for all compliance related tasks

-      Flexible to work in shifts and remote locations

-      Excellent verbal communication skills

-      Fluency in English