Surat
Full-Time
Fresher: Less than 1 year
10K - 15K (Per Month)

About the Job

Skills

Call Center Development
Customer Service
Customer Relationship Management (CRM)
BPO
tele callers

We are looking enthusiastic & passionate individuals to work with leading International diamond company.

Designation: Call Coordinator (Male)

Job Location: Ashwani Kumar Road, Surat

Qualifications: 12th Pass/Graduation

 

Job Descriptions:

 

ü  Being the First point of Contact for clients - Answer Telephone calls politely, accurately, consistently & with professional Attitude.

ü  Record & Maintain all Customer Support Issues Accurately on CRM.

ü  Allocate\Communicate Support Calls to Field Team & Track them.

ü  Inter Dept. coordination for Spares/AMC issues or other Queries.

ü  Track, Report & Maintain the Status of Support Calls/Spares.

ü  Maintain Consistent Communication with Field Team.

ü  Escalate Critical Issues to higher Authorities

ü  Assist the Support Manager/ Dept. heads Reports/records.

ü  Work as per the Guidelines /SOP’s Set by Company

 

Required Skills

ü  Basic Computer knowledge is must.

ü  For Male : Candidate should be ready with all shift , Management will decide as per staff rotation and communicate to candidates in prior. ( Morning, Afternoon and night-6AM TO 2PM, 02PM TO 10PM, 10PM TO 6AM )

ü Good communication skills with command on English language.


               

Experience: Min 1 years in Back Office, Customer Service (FRESHERS with decent and potential candidature can be considerable)

CTC Range: Rs, 10,000 to Rs, 15,000 per month (Depend on interview performance and experience, NEGOTIABLE for right candidate)

About the company

Smart Placement Solutions is basically a Recruitment & Staffing Firm established on October 2007 having its operations across Gujarat. The Organization is involved in providing Man Power and Recruitment in Leading MNC's and Reputed Company's It is Domestically engaged in Complete recruitment solutions for the companies requiring Smart and intellegent candidates as per the norms and Categories ...Show More

Industry

Staffing and Recruiting

Company Size

11-50 Employees

Headquarter

Surat

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