Qualification- Degree in Mechanical engineer/Diploma

Background- Automobile must

Skills- Product Knowledge

(Technical explanation tools, System, warranty policy, vehicle & with replaced parts)

Commercial Acumen

Objection Handling

Responsibilites.-

Ensure that the Service Department contributes to customer satisfaction by providing optimal customer care

• Ensuring high quality of service work

• Determine customer’s needs and communicate these to the service shop to fix it right the first time and deliver the vehicle on time

• Identify potential marketing opportunities

• Promote dealer service benefits to potential customers

• Increase service and parts sales

• Contribute to new vehicle sales

• Keep & Maintain Dealership environmental friendly & participate in environmental promotional activities.

• Ensure speedy maintenance and repair through clear identification of customer’s needs and accurate repair order preparation

• Utilize the Service Appointment system to maximize the facility and manpower capacity

• Ensure vehicle cleanliness through use of vehicle protection materials (seat covers, floor mats etc.)

• Actively promote the services and benefits of the dealer’s service and parts departments to all customers

• Take all necessary actions to resolve customer complaints in the shortest possible time

• Ensure all customers’ vehicles are clean and ready according to the promised completion time

• Ensure all filing kept up to date (Tracking Sheet)

• Carry out the service delivery to the customers using the Toyota “Service Delivery" process

 Actively participate in all in-house training, CR meeting & Daily meeting. 

 Ensure punctuality with organization reporting time with proper uniform, Badges & Identity Card.

 Utilize Toyota Re-Repair analysis procedure to resolve the comeback concern

 Utilize Diagnostic check sheet with the help of Chief General Technician to analyze the critical fault.

 Carry out Post service follow up for critical customer concern

 Ensure Exchanging of Business card with the entire customer

 Perform job as per TKM SOP

 Maintain EM guidelines to deliver the vehicle within specified time.

 Ensure that the use of Service Management Board properly.

 Maintain all the rule & regulation as specified by the HR.

• Actively participate in STAR SA program.