<h2>Job Description: Compliance Operations Analyst</h2>Skydo is seeking a detail-oriented and proactive Compliance Operations Analyst to join our compliance team, specifically in customer onboarding and transaction monitoring. Reporting to the Compliance Operations Manager, this role will play a pivotal part in ensuring compliance with regulatory requirements while facilitating seamless custome

We are a fintech startup based out of Bangalore on a mission to make cross-border B2B payments hassle-free &amp; reduce forex charges for businesses by more than 50%.By partnering with leading banks across the globe, we provide businesses with their own foreign virtual accounts for receiving payments - without any taxation or compliance burdens.We convert the money at live Fx rate with ZERO markup &amp; charge a flat $29 fee for every transaction.Create your US virtual account right away, by signing up on skydo.com - it takes just 5 minutes!

<h2>Job Description: Account Executive</h2>Skydo, an Elevation Capital backed venture, is looking for an Account Executive to join our Sales team. This role will report to the Head of Sales and will be responsible for selling Skydo's cross-border payment solutions to prospective and existing customers worldwide. The Account executive&nbsp; will have sales quotas for onboarded and transacting customers. Role:<ol><li>Meet and exceed quarterly and annual sales quota objectives, driving revenue, expanding market share, and acting as a lead generator in business development</li><li>Set qualified appointments with new customers to address their challenges and business needs</li><li>Conduct product demos for prospects to convert them to “Ready to Onboard (RTO)” customers and follow up to onboard them</li><li>Ensure sales targets are met without mis-selling or spamming complaints. Track sales productivity via account mapping, call planning, and CRM tools</li><li>Give feedback to the demand generation team on lead quality based on sales funnel and feedback from prospects / customers</li></ol> Qualification &amp; Skills:<ol><li>Strong academic record with approx. 4 years of work experience and at least 3 years in b2b sales</li><li>Experience with CRM and customer funnel management in B2B. Preferred sectors - financial services, SaaS / Software</li><li>Sales DNA (target orientation), attention to detail and execution focus</li><li>Understands customer requirements, enjoys building trust-based&nbsp; relationships</li><li>Excellent English communication skills,&nbsp; persuasiveness and interpersonal skills</li></ol> Location: Bangalore (in-office) Mon-Fri, with occasional travel About Skydo:<a href="https://www.skydo.com/" rel="noopener noreferrer" target="_blank">Skydo</a> is a fintech startup, solving B2B cross-border payments. We enable Indian exporters to receive payments from their foreign clients in a cost-effective, compliant, and seamless way.&nbsp; We launched in Nov 2022 and are scaling fast with excellent customer satisfaction. We aspire to become the preferred payment option for Indian exporters and have an exciting vision to build a global payment platform. Skydo is founded by <a href="https://www.linkedin.com/in/srivats80" rel="noopener noreferrer" target="_blank">Srivatsan Sridhar</a> and <a href="https://www.linkedin.com/in/movinjain/" rel="noopener noreferrer" target="_blank">Movin Jain</a> and well-funded by leading venture capital funds such as Elevation Capital, and Better Capital to name a few. We look for passionate and hard-working colleagues with a willingness to thrive and grow in an early-stage startup environment. We actively work on creating an empowering, transparent, and fun work environment.

<h2>Job Description: Customer Experience Associate / Senior Associate</h2>Skydo is looking for a Customer Experience Associate / Senior Associate to join our Customer Experience team. This role will report to the Head of Customer Experience and will be responsible for embodying our customer obsession. Join us in delivering unparalleled service and support, ensuring every interaction reflects our dedication to customer satisfaction. Key Responsibilities:<ol><li>Serve as the primary point of contact for clients regarding cross-border payment inquiries, escalations, and issue resolution.</li><li>Provide timely and accurate assistance to clients via phone, email, and chat channels, addressing their queries and concerns effectively.</li><li>Collaborate closely with internal teams, including tech, operations, product, and compliance, to resolve complex client issues and improve overall service delivery.</li><li>Proactively identify opportunities to enhance the client experience and streamline support processes.</li><li>Maintain comprehensive knowledge of our products, services, and industry regulations to effectively support clients and provide informed guidance.</li><li>Assist in the development of support documentation, training materials, and knowledge base articles to facilitate client self-service and internal training initiatives.</li><li>Generate daily Management Information System (MIS) reports to track key operational metrics and performance indicators.</li></ol> Qualification &amp; Skills:<ol><li>Bachelor’s degree in Business Administration, Finance, Engineering or a related field.</li><li>2-4 years of experience in a customer support role, preferably within the financial services or fintech industry.</li><li>Exceptional communication skills, with the ability to articulate complex concepts clearly and concisely to both technical and non-technical audiences.</li><li>Proven track record of delivering high-quality customer service and effectively managing client relationships.</li><li>Detail-oriented with excellent problem-solving and analytical abilities.</li><li>Strong analytical skills with the ability to generate and interpret MIS reports.</li><li>Proficiency in Microsoft Office Suite, Ticketing and CRM softwares.</li><li>Fluency in English and Hindi is mandatory. Proficiency in additional regional languages is considered a strong asset.</li></ol> Location: Bangalore (in-office), 5 day working week with rotational shifts About Skydo:<a href="https://www.skydo.com/" rel="noopener noreferrer" target="_blank">Skydo</a> is a fintech startup, solving B2B cross-border payments. We enable Indian exporters to receive payments from their foreign clients in a cost-effective, compliant, and seamless way.&nbsp; We launched in Nov 2022 and are scaling fast with excellent customer satisfaction. We aspire to become the preferred payment option for Indian exporters and have an exciting vision to build a global payment platform. Skydo is founded by <a href="https://www.linkedin.com/in/srivats80" rel="noopener noreferrer" target="_blank">Srivatsan Sridhar</a> and <a href="https://www.linkedin.com/in/movinjain/" rel="noopener noreferrer" target="_blank">Movin Jain</a> and well-funded by leading venture capital funds such as Elevation Capital, and Better Capital to name a few. We look for passionate and hard-working colleagues with a willingness to thrive and grow in an early-stage startup environment. We actively work on creating an empowering, transparent, and fun work environment.

<h2>Job Description: Account Manager</h2>Skydo&nbsp; is looking for an Account Manager to join our Customer success&nbsp; team. This role will report to the customer success lead&nbsp; and will be responsible for improving activation and post-onboarding experience of Skydo customers. The successful candidate will also have monthly targets to meet.&nbsp; Role<ol><li>Proactively manage customer relationships, ensuring high levels of activations&nbsp; and satisfaction.</li><li>Engage with onboarded customers on a frequent basis via multiple channels, call, email and Whatsapp.</li><li>Meet and exceed monthly and quarterly targets, driving revenue, expanding market share, and acting as a revenue&nbsp; generator in business development</li><li>Monitor customer health metrics, developing strategies to address areas of concern.</li><li>Conduct product demos for customers to explain the platform usage.&nbsp;</li><li>Give feedback to the demand generation / sales&nbsp; team on customer&nbsp; quality based on interactions and feedback from customers.</li></ol> Qualification &amp; Skills<ol><li>Strong academic record with 1-3&nbsp; years of&nbsp; b2b&nbsp;or SaaS sales experience</li><li>Excellent English communication skills,&nbsp; persuasiveness and interpersonal skills</li><li>Sales DNA (target orientation), attention to detail and execution focus</li><li>strong problem-solving skills and the ability to think strategically.</li><li>Exceptional written and verbal communication skills.</li><li>A passion for service excellence and improving the customer experience.</li></ol> Location: Bangalore (in-office) Mon-Fri, with occasional travel About Skydo:<a href="https://www.skydo.com/" rel="noopener noreferrer" target="_blank">Skydo</a> is a fintech startup, solving B2B cross-border payments. We enable Indian exporters to receive payments from their foreign clients in a cost-effective, compliant, and seamless way.&nbsp; We launched in Nov 2022 and are scaling fast with excellent customer satisfaction. We aspire to become the preferred payment option for Indian exporters and have an exciting vision to build a global payment platform. Skydo is founded by <a href="https://www.linkedin.com/in/srivats80" rel="noopener noreferrer" target="_blank">Srivatsan Sridhar</a> and <a href="https://www.linkedin.com/in/movinjain/" rel="noopener noreferrer" target="_blank">Movin Jain</a> and well-funded by leading venture capital funds such as Elevation Capital, and Better Capital to name a few. We look for passionate and hard-working colleagues with a willingness to thrive and grow in an early-stage startup environment. We actively work on creating an empowering, transparent, and fun work environment.

<h2>Job Description: Account Manager</h2>Skydo is looking for an Account Manager to join our Customer Success team. This role will report to the customer success lead and will be responsible for improving the activation and post-onboarding experience of Skydo customers. The successful candidate will also have monthly targets to meet.&nbsp; Role<ol><li>Proactively manage customer relationships, ensuring high levels of activations and satisfaction.</li><li>Engage with onboarded customers on a frequent basis via multiple channels, call, email and Whatsapp.</li><li>Meet and exceed monthly and quarterly targets, driving revenue, expanding market share, and acting as a revenue&nbsp; generator in business development</li><li>Monitor customer health metrics, developing strategies to address areas of concern.</li><li>Conduct product demos for customers to explain the platform usage.&nbsp;</li><li>Give feedback to the demand generation/sales team on customer quality based on interactions and feedback from customers.</li></ol> Qualification &amp; Skills<ol><li>Strong academic record with 3 - 4 years of work experience and at least 2 years in End to End B2B sales or account management&nbsp;</li><li>Excellent English communication skills,&nbsp; persuasiveness, and interpersonal skills</li><li>Sales DNA (target orientation), attention to detail and execution focus</li><li>strong problem-solving skills, and the ability to think strategically.</li><li>Exceptional written and verbal communication skills.</li><li>A passion for service excellence and improving the customer experience.</li></ol> Location: Bangalore (in-office) Mon-Fri, with occasional travel About Skydo:<a href="https://www.skydo.com/" rel="noopener noreferrer" target="_blank">Skydo</a> is a fintech startup, solving B2B cross-border payments. We enable Indian exporters to receive payments from their foreign clients in a cost-effective, compliant, and seamless way.&nbsp; We launched in Nov 2022 and are scaling fast with excellent customer satisfaction. We aspire to become the preferred payment option for Indian exporters and have an exciting vision to build a global payment platform. Skydo is founded by <a href="https://www.linkedin.com/in/srivats80" rel="noopener noreferrer" target="_blank">Srivatsan Sridhar</a> and <a href="https://www.linkedin.com/in/movinjain/" rel="noopener noreferrer" target="_blank">Movin Jain</a> and well-funded by leading venture capital funds such as Elevation Capital, and Better Capital to name a few. We look for passionate and hard-working colleagues with a willingness to thrive and grow in an early-stage startup environment. We actively work on creating an empowering, transparent, and fun work environment.

<h3>Job Description: Customer Success Associate</h3>Skydo&nbsp; is looking for a Customer Success Associate to join our Customer success&nbsp; team. This role will report to the customer success lead&nbsp; and will be responsible for improving activation and post-onboarding experience of Skydo customers. The successful candidate will also have monthly targets to meet.&nbsp; Role<ol><li>Proactively manage customer relationships, ensuring high levels of activations&nbsp; and satisfaction.</li><li>Engage with onboarded customers on a frequent basis via multiple channels, call, email and Whatsapp.</li><li>Meet and exceed monthly and quarterly targets, driving revenue, expanding market share, and acting as a revenue&nbsp; generator in business development</li><li>Monitor customer health metrics, developing strategies to address areas of concern.</li><li>Conduct product demos for customers to explain the platform usage.&nbsp;</li><li>Give feedback to the demand generation / sales&nbsp; team on customer&nbsp; quality based on interactions and feedback from customers.</li></ol> Qualification &amp; Skills<ol><li>Strong academic record with approx. 4 years of work experience and at least 2 years in b2b&nbsp; sales or account management&nbsp;</li><li>Excellent English communication skills,&nbsp; persuasiveness and interpersonal skills</li><li>Sales DNA (target orientation), attention to detail and execution focus</li><li>strong problem-solving skills and the ability to think strategically.</li><li>Exceptional written and verbal communication skills.</li><li>A passion for service excellence and improving the customer experience.</li></ol> Location: Bangalore (in-office) Mon-Fri, with occasional travelHow to apply: Please fill <a href="https://docs.google.com/forms/d/e/1FAIpQLSfaDrVtP-Q4Mi9pvSq4yvTIUVGQDMPrIzG2fWe9UUrD68zyaw/viewform" rel="noopener noreferrer" target="_blank">this</a> form. For questions, please contact <a href="mailto:jatan.noatia@skydo.com" rel="noopener noreferrer" target="_blank">jatan.noatia@skydo.com</a>About Skydo:<a href="https://www.skydo.com/" rel="noopener noreferrer" target="_blank">Skydo</a> is a fintech startup, solving B2B cross-border payments. We enable Indian exporters to receive payments from their foreign clients in a cost-effective, compliant, and seamless way.&nbsp; We launched in Nov 2022 and are scaling fast with excellent customer satisfaction. We aspire to become the preferred payment option for Indian exporters and have an exciting vision to build a global payment platform. Skydo is founded by <a href="https://www.linkedin.com/in/srivats80" rel="noopener noreferrer" target="_blank">Srivatsan Sridhar</a> and <a href="https://www.linkedin.com/in/movinjain/" rel="noopener noreferrer" target="_blank">Movin Jain</a> and well-funded by leading venture capital funds such as Elevation Capital, and Better Capital to name a few. We look for passionate and hard-working colleagues with a willingness to thrive and grow in an early-stage startup environment. We actively work on creating an empowering, transparent, and fun work environment.

Skydo

Compliance Operations Analyst

Sales Account Executive

Customer Experience Associate/Senior Associate

Account Manager

Account Manager

Customer Success Associate