Responsibilities

• Address user tickets regarding hardware, software and networking
• Walk customers through installing applications and computer peripherals
• Ask targeted questions to diagnose problems
• Guide users with simple, step-by-step instructions
• Conduct remote troubleshooting
• Test alternative pathways until you resolve an issue
• Customize desktop applications to meet user needs
• Record technical issues and solutions in logs
• Direct unresolved issues to the next level of support personnel

Require Destop support engineer L1

Location-Thane godhbander

Salary-20000 to 30000

Night shift-

Monday to saturday

Job Type: Full-time

Salary: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Flexible schedule
• Provident Fund
• Work from home

Day range:

• Monday to Friday

Shift:

• Night shift
• Rotational shift

Application Question(s):

• Would you be comfortable for night shifts?

Experience:

• IT: 2 years (Required)