1. Handling the entire operations of the centre 2. Taking care of throughout responsibility of training and placements of the students. 3. Handling the entire administration of the centre. 4. Handling the collections of the centre. 5. Making daily reports 6. Taking care of certification of the students. 7. People reporting to the Center Operation Manager are: Admin, Trainers, Reception, Accounts , Security and housekeeping. 8. COM has to ensure: a) Student Attendance , No dropouts b) Certification c)Upselling d)PTMs e)Student engagement activities f) Placement of students&nbsp; Exposure/Experience Required&nbsp;1.Excellent communication skills and interpersonal skills. 2.Candidates having experience in reputed retail Educational Institutes , K12 reputed schools as Vice Principal, Principal , Senior Teacher . 3.Candidates having experience as Branch Operations Manager in Banking / Insurance 4. Working as Centre Head in reputed retail Education Institutes 5. Candidate must be an excellent administrator&nbsp;&nbsp; Gender: - FemaleAge Range:- 35 - 45yearsMinimum Education:- Graduate

DESIGNATION:&nbsp;Call Centre ManagerLocation:&nbsp;DelhiJob Types: Full-time, PermanentJOB DESCRIPTION:We are looking for a manager to help monitor and oversee the proper functioning of our call center. You will be required to ensure that the call center is performing at its best and producing results. You will also be required to make analyze performances and report to management on the happenings of the center. Your contribution will make an impact on the kind of service we provide and keep our customers satisfied.JOB RESPONSIBILITIES:<ul><li>Set performance goals and monitor individual and team performance to ensure high-quality service.</li><li>Conduct regular performance reviews, provide feedback, and offer coaching and training as needed.</li><li>Develop and implement call center processes, protocols, and workflows that enhance efficiency while maintaining high-quality patient care.</li><li>Monitor call center metrics, such as average handle time, first-call resolution, and customer satisfaction, to identify areas for improvement.</li><li>Ensure that patients receive accurate and timely information regarding appointments, test results, medication instructions, and general inquiries.</li><li>Implement strategies to improve patient engagement and satisfaction, focusing on empathy and effective communication.</li><li>Handle escalated patient issues and complaints, working to resolve them promptly and professionally.</li><li>Generate and analyze call center performance reports to identify trends, areas of improvement, and potential bottlenecks.</li><li>Use data-driven insights to make informed decisions and optimize call center operations.</li><li>Develop and implement protocols for handling emergency situations and high call volumes during health crises or outbreaks.</li><li>Managing drivers and vendors at the time of dispatch.</li></ul>KEY SKILLS:<ul><li>The candidate should have a minimum of 2+ years of experience in BPO and Heath Care Centers.</li><li>Emphasis on maintaining a professional tone during conversations</li><li>Excellent communication</li><li>Can work overtime.</li></ul>

Relationship Manager   	 Role: We are looking for Relationship Managers who believe in and maintain long-term relationship with Micro, 	 Medium and Small Enterprise customers and go an extra mile in on-boarding new customers and retaining old 	 ones.    	 	   	 	 Key Tasks:   	 	    	 	 • 	 	 • 	 	 • 	 	    	 	 Great Fit:   	 	 To work as part of the team engaged in loan processing of applications received through channel 	 partners.    	 	 •  Own and manage end to end loan origination process from sourcing to disbursal.    	 •  Understand client requirements, gather relevant information, and process the application. Keep client 	 	 experience paramount. Be prompt in connecting with the customer, be responsive during the processing 	 of a case.    	 Appraisal of loan application on various parameters. Ensure quality of business i.e. all credit parameters 	 to be met while loan processing.    	 	 •  Work within the laid down framework and ensure 100% compliance. Coordinate with documentation 	 	 executives for relevant documentation and acknowledgement.    	 The role involves regular coordination with Credit Risk, Quality check and Operations team in the 	 journey of loan application from sourcing to disbursal.   	 Timely completion of tasks assigned for the day.    	 	 • 	 •  Meet the TAT benchmarks on loan processing.   	 • 	 	 Be an advisor to the client.    	 	 Fresher with excellent communication skills and from finance background (Masters in Finance/B. Com)   	 • 	 •  Or 6 months to 1 year of experience from financial services (Banks/NBFC) in sales, managing the entire 	 	 journey of the customer from lead generation till disbursement.   	 	 •  Hands-on selling services to customers.   •   Maintain regular and reliable work attendance    	 • 	 	 Excited to earn incentives.    	 	    	 Company Profile:   	    	 Indifi Technologies, founded in 2015, is a Gurgaon-based online platform for enabling debt-financing of up to INR 	 50 lakhs for small businesses. It aims to substantially improve the experience for borrowers regarding the speed 	 of approval and disbursement, the convenience of the loan process, the relevance of the loan product to their 	 business needs and finding the best rates in the market. Driven by the idea of expanding access to MSME 	 financing in India, Indifi has emerged as an enabler for start-ups and small businesses to seek seamless access 	 to funding. Indifi’s tech-led approach to lending helps analyze data of businesses from various ecosystem 	 sources (partners) and draws insights to judge their credit worthiness. Through its tech interventions Indifi has 	 been successful in making the loan process digital for both lenders and MSMEs by minimizing risk, reducing 	 paperwork, associated costs, while providing a simple and hassle-free experience of setting the businesses on 	 the path to growth.   	   	 Founders   	   	 Alok Mittal – Alok is co-founder and CEO of Indifi, a platform to expand access to debt financing for Indian  	 SMEs. Alok is a successful first generation entrepreneur based in India. Alok is also a founding member of Indian 	 Angel Network, which is a forum for making angel investments. He last led India operations of Canaan Partners, 	 a premier US based venture capital firm. Earlier, he cofounded JobsAhead.com in 1999. JobsAhead.com is the 	 leading e-recruitment business focused on the Indian market, and was acquired by Monster.com recently. Before 	 founding JobsAhead, Alok worked with Hughes software in telecom and internet technologies. Alok is a computer 	 science graduate from IIT Delhi and completed his MS and Management of Technology programs from UC 	 Berkeley. Alok is passionate about creating value through startups! He is also keenly interested in 	 entrepreneurship development in India. He has organised a venture community blog at 	 http://www.venturewoods.org   	   	 Siddharth Mahanot – Siddharth is the Co-Founder and COO at Indifi Technologies Private Limited. Indifi started 	 in June 2015 and is creating a platform to enable access to debt financing for small businesses. Prior to 	 cofounding Indifi, Siddharth has worked for over 14 years with various renowned financial services organizations 	 	 like IndiaBulls, Edelweiss and Citibank in Credit Underwriting and Risk Management functions. Carries 	 experience in underwriting across various products like Mortgages, Commercial Lending, Secured and  	 Unsecured SME Financing, Small Ticket Housing Finance to informal segment and Microfinance  	 	 

Job Title: Relationship Manager - Lending ServicesLocation: HyderabadAbout the Role:We are seeking a highly motivated and experienced Relationship Manager to join our dynamic team in the financial sector. The ideal candidate will be responsible for fostering and maintaining strong relationships with clients, focusing on the facilitation of business loans, personal loans, and other lending services. This role is pivotal in driving business growth and ensuring customer satisfaction through tailor-made financial solutions.Key Responsibilities:Develop and maintain strong relationships with clients, including Direct Selling Agents (DSA) and Non-Banking Financial Companies (NBFC), to understand their financial needs and provide appropriate loan products.Conduct thorough financial analyses to assess the creditworthiness of clients and facilitate the loan approval process.Manage the end-to-end loan process, from application to disbursement, ensuring compliance with all regulatory and internal policies.Identify and tap into new markets and business opportunities to promote loan products and services.Provide exceptional customer service, addressing client queries and concerns promptly and effectively.Work closely with the sales and marketing team to develop and implement strategies that drive loan product sales and customer acquisition.Regularly review and report on loan portfolio performance, identifying trends and areas for improvement.Stay abreast of market trends and regulatory changes that may impact the lending business, ensuring that products and services remain competitive and compliant.Requirements:A minimum of 2-3 years of experience in the financial sector, specifically in roles related to business loans, personal loans, or other lending services.Proven track record of meeting and exceeding sales targets in a lending-focused role.Strong understanding of the lending market, including product knowledge, credit assessment processes, and regulatory requirements.Excellent interpersonal and communication skills, with the ability to build and maintain relationships with a diverse range of clients and stakeholders.Strong analytical and problem-solving skills, with a detail-oriented approach to managing the loan process.Ability to work independently and as part of a team, demonstrating initiative and a commitment to achieving business goals.Bachelor's degree in Finance, Business Administration, or a related field.Compensation:Competitive salary package, with a CTC of up to 6 LPA, based on experience and qualifications.

Job Title: Contact Centre AgentReports To: Team LeaderBusiness Group: Emaar PropertiesLocation: Emaar Contact Center OfficeJob Overview:As a Contact Centre Agent at Emaar Properties, you will be an integral part of our customer service team, handling calls, emails, and chats across multiple domains within the business group. You will be responsible for providing first call resolution, managing complex queries, and enhancing customer experience while maintaining Emaar's esteemed image.Key Responsibilities:<ul><li>Provide energetic and customer-focused service, ensuring first call resolution (FCR) to all customers.</li><li>Serve as the first point of contact to handle and resolve customer inquiries with accurate and timely information.</li><li>Evaluate customer problems and offer logical and lasting solutions.</li><li>Identify and escalate issues appropriately while ensuring timely responses.</li><li>Strive for the best in class customer satisfaction (CSAT).</li><li>Support customers across multiple channels (Voice, Email, Chat) and verify information as per the process.</li><li>Educate customers on procedures and processes to add value to customer interactions.</li><li>Follow up on escalations within specified timelines.</li><li>Go the extra mile to "WOW" each customer you connect with.</li><li>Build customer loyalty through follow-up calls.</li><li>Enhance customer experience by providing information on sales, up/cross-selling, and other techniques to generate customer interest in company services or products.</li><li>Maintain schedule adherence as per business requirements.</li><li>Work effectively within the team, contributing to a positive, team-oriented environment.</li><li>Complete assigned tasks within given deadlines.</li></ul>Qualifications and Experience:<ul><li>Minimum Diploma Degree or Bachelor’s Degree.</li><li>At least 1 year of Contact Centre experience in a Soft Skill-driven environment.</li><li>Good command of the English language (both written and verbal). Arabic language skills are preferred.</li><li>Excellent communication skills, including proficiency in written (Email/Chat) and verbal (Voice) communication.</li><li>Strong problem-solving skills.</li><li>Excellent interpersonal and organizational skills.</li><li>Good computer literacy, including proficiency in all MS Office packages.</li><li>Comfortable working in an agile team environment.</li></ul>

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