job description

Updating pick & delivery details to customer 

Sending mis 

making performance ppt of customer Following up with branches and updating to customer timely

Responsibilities

• Understanding the products and services provided by the company.
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• Preparing company policies and procedures.
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• Developing training lessons with service delivery systems.
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• Managing a team of Customer Support Representatives.
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• Supporting the customer through an email ticketing system and phone calls.
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• Resolving customer complaints and queries.
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• Providing detailed information to customers.
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• Monitoring the performance of individual representatives.
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• Maintaining records of each phone call for future reference.
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• Assisting the HR department with hiring new employees.
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• Providing the new employees with training sessions for enhancing their skills.
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• Offering exceptional customer service and satisfaction.
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• Following up with customers for any further information.
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• Taking feedback from the customers.
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• Negotiating the terms and conditions with the customer.
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• Contributing the work to the company’s knowledge base.
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• Maintaining a healthy relationship with the clients.
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• Adhering to the company’s rules and regulations.