Customer Care Executive

61

Applications

Faridabad
Full-Time
Junior (1 to 3 years)
Posted on Jul 23 2022

About the Job

Skills

job description


Updating pick & delivery details to customer 

Sending mis 

making performance ppt of customer Following up with branches and updating to customer timely


Responsibilities

  • Understanding the products and services provided by the company.

  • Preparing company policies and procedures.

  • Developing training lessons with service delivery systems.

  • Managing a team of Customer Support Representatives.

  • Supporting the customer through an email ticketing system and phone calls.

  • Resolving customer complaints and queries.

  • Providing detailed information to customers.

  • Monitoring the performance of individual representatives.

  • Maintaining records of each phone call for future reference.

  • Assisting the HR department with hiring new employees.

  • Providing the new employees with training sessions for enhancing their skills.

  • Offering exceptional customer service and satisfaction.

  • Following up with customers for any further information.

  • Taking feedback from the customers.

  • Negotiating the terms and conditions with the customer.

  • Contributing the work to the company’s knowledge base.

  • Maintaining a healthy relationship with the clients.

  • Adhering to the company’s rules and regulations.


About the company

From Skyline To Shoreline Helping Bringing Your Products To The World Sampark Logistics Pvt. Ltd. is an International Freight Forwarding company solving freight complexities for its clients. Providing Air freight, Land Freight, Rail Freight & Warehousing through our global network of selected agents, having diversified interests in the field of Supply Chain Management & Logistics, Medica ...Show More

Industry

Transportation, Logistics...

Company Size

201-500 Employees

Headquarter

Faridabad

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