Job description

Dear candidates,

I am hiring for speech & text analyst for gandhinagar location.

Job postion :- speech & text analyst

Location :- gandhinagar

Shift timing :- Rotational shift

Salary :- Depend on your previous experience.

Roles & Responsibility :-

• Create Speech Analytics language content for requested insights.

• Create searches and reports designed for automated analysis and topic identification in

recorded conversations from a call center environment

• Analyze recorded audio and audio-based data sets for critical insights, patterns, and

trends in order to develop and communicate ROI opportunities to the management

team.

• Make recommendations and define data strategies to solve critical business problems.

• Compile information through multiple sources; understand key performance indicators

and spot trends and patterns.

• Accurate delivery of comprehensive analysis and reports.

• Package and deliver key findings and briefings, providing detailed and summarized

analysis along with recommendations for strategic decision-making.

• Craft documentation, including process maps, diagrams, manuals, charters, and scopes.

• Collaborate and communicate effectively with internal Program Manager, as well as

business partners and stakeholders.

• Proactively identify and deliver actionable business insights based on indicators.

• Supports projects and initiatives within the department.

• Assists with routine and ADHOC requests.

• Be flexible in an environment by championing and embracing change.

Requirements :-

• Bachelors or equivalent combination of education and experience

• 2+ years knowledge and direct experience using speech analytics technology to build

categories, construct queries, and build reports

• Minimum 1-year experience with data analysis, report building, or Quality Auditor role

in Contact Centre

• Experience leading small to medium-sized projects involving complex data sets and high

variability.

• Working knowledge of Lean and Six Sigma methodologies would be an added

advantage.

• Computer proficiency in MS Office – Outlook, Word, Excel, and PowerPoint.

• Knowledge of Access, SQL, other scripting languages will be a plus

• Flexible in working hours is a must

• Good oral & written English skills and interpersonal communication skills

• Exceptional listening and analytical skills.

• Ability to display excellent customer service to meet the needs and expectations of both

internal and external customers.

• Ability to effectively organize, prioritize, multi-task, and manage time.

• Ability to work independently.

• Excellent attention to detail.

• Ability to exercise strict confidentiality in all matters.

If you are interested in this exciting opportunity, please send your CV to sharmaektasip@gmail.com or WhatsApp us at 9313292442.

Feel free to share this job posting with your friends and family who might be interested in these roles.

Regards,

Ekta

SI Placements International