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ASSISTANT FRONT OFFICE MANAGER

Igatpuri
Full-Time
Junior: 1 to 3 years
3L - 4L (Per Year)

Not Accepting Applications

About the Job

Skills

Team Leadership
Customer Satisfaction
GENERATE REVENUE
SOCIAL MEDIA MARKETING
GUEST SATISFACTION
RELATIONSHIP BUILDING

ASST FOM DUTIES AND RESPONSIBILITIES:

  • Customer Satisfaction (Guest Feedback, Social Media Review).
  • Financial Performance (Up selling, Room Revenue, Operation Auditing).
  • Showing Initiative, Problem Solving, Staff Training, Team Leading.
  • Manages and motivates the Front Office team in order to provide a high standard of service for customers.
  • Welcomes guests and fosters customer loyalty through his/her friendly manner.
  • Develops high quality relationships with guests throughout their stay. 
  • Handles any guest complaints or contentious issues that cannot be settled directly by team members an and provides a fast solution.
  • Oversee and supervises guest arrivals and departures with the front office executive and duty managers.
  • Provide high level of customer service and maintain a high profile in the day to day front office operations.
  • Ensure that personalized service is offered to each and every guest.



About the company

Signum Hotels is an emerging hotel company with 12 Hotels in India and 18 serviced apartments in the United Kingdom with a combined professional experience of 450 years through a diverse team across varied hospitality verticals. At Signum Hotels and Resorts, each hotel is duly certified by the Sustainable Tourism Council of India as we incorporate ecologically balanced approaches to deliver wor ...Show More

Company Size

51-200 Employees

Headquarter

Faridabad

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