Roles and Responsibilities

• Prepare Training Module to conduct the training, Such as Product & Process Training, Soft Skills Training, Communication Skills Training, Sales Training, SOP Training and Induction & Etc.
• Monitor and coach agents on grammar, pronunciation, syllable stress and other aspects of the English language.
• Support floor training initiatives, intermittently assist in design and development of training material.
• Provide consistent coaching and feedback to enhance employee performance.
• Provide feedback and input for training content enhancement and development.
• Develop action plans for the bottom quartile and ensure they move up the learning curve. Ensure advisors are skilled & knowledgeable to handle customer interactions.
• Coach advisors on improvement in products & processes, Create learning solutions and customize training culture, etc. delivery.
• Provide Financial Market Training - Forex & Comex. Conduct OJT & Refresher Training. Organize JKQ & Complete Certification Process. Conduct Session on Compliance & Customer Satisfaction.
• You shall execute & perform all such duties that may be assigned to you for time to time and we reserve its rights to change these at its discretion.

Desired Candidate Profile

• Talkative, Enthusiastic, and Innovative.
• Minimum Graduate or Post Graduate.
• Knowledge of Global Market. (Forex & Comex)
• Fluent English Communication, Sales & Marketing Skills required

Perks and Benefits

• Overseas Trip by Company.
• Medical Insurance
• Fixed in-hand salary.