Job Title: Network Engineer - L2 & L3

Job Summary:

The Network engineer support Level 2/3 position is a key contributor in the success of managing our client’s networks. This is achieved by quickly resolving incidents that our clients open tickets for and by constantly monitoring the alerts generated by our tools to resolve incidents before our clients are aware.

• Fluent English communication
• Flexibility in shift support
• Prior experience working in INTL project
• Preference for Immediate Joiner

Type: Permanent Full-time

Salary Range: For L2 – upto 6 LPA & For L3 – upto 10 LPA

Experience: For L2: 3+ Years & For L3: 7+ Years

No of opening: For L2 – 2 Nos & For L3 – 1 No

Reporting to: MSP Project lead

Timing: Willing to work 24/7 rotational shift & 6 working days

Diversity: Only male candidates

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MUST HAVE SKILLS

• Ability to work on multiple priorities, multi-tasking and/or projects simultaneously.
• Hands on experience on Switching configuration L2 level
• Hands on experience on Routing configuration L2 level
• Hands on WAP & WLC devices to triage and resolve
• Experience to handle Internet Gateway/Direct Connect set up
• VPN set up and troubleshooting
• Handle ISP Links and Trunk configuration on (SDWAN/MPLS)
• Troubleshooting Firewall configuration and Add/Modify security rules

GOOD TO HAVE SKILLS

• Organized, detail oriented and self-motivated.
• Ability to provide and maintain detailed documentation on each ticket.
• Strong computer skills and the ability to effectively communicate through e-mail.
• Knowledge in troubleshooting networking configurations and proactive resolution.

PRODUCT KNOWLEDGE

• CISCO
• FORITGATE
• CHECKPOINT
• PALO ALTO
• willingness to learn any new products

Tools in scope: Willingness to learn tools during Transition phase

• N-able – Patching
• Network Performance Monitoring – N-Central RMM tool
• ITSM ticketing system – Halo PSA
• Communication – Zoom Contact support

Expected Outcomes:

• Success in the Network Support Level 2+ position will be based on your ability to meet or exceed our client’s expectations and by exceeding the SLA (Service Tier Agreements) put in place for the various agreements
• Network Engineers will be measured on the adherence of the client agreements and on the quantity of closed tickets, speed of ticket closure and first-time ticket resolution.

Educational Recommendations:

• CCNA Certification is preferred.
• Basic degree holder from recognized institution.
• Microsoft Certified Professional (MCP) is preferred.
• Experience in monitoring, triaging and reporting end client networks is preferred.
• Good communication skills for handling global customers

Working Conditions:

• 24X7 rotational shift support
• US hours night shift support
• Flexibility and adaptability to learn and document new process procedures