IT Help Desk Engineer

IT Helpdesk Engineer

Responsibilities:

•     Receive Service Request / Incident through phone, email and Helpdesk tool (Jira)

•     Basic technical support at the EUC and network level : PC, IPad, Laptop, and LAN

•     User Account Management (Add, Delete and Change) and follow Change Management processes.

•     Handle alarms raised by monitoring tools.

•     Helpdesk Engineer will assign / escalate to Lead Engineer if the issue is not resolved

•     Helpdesk Engineer is point of contact to escalate issues to 3rd level / OEM / Vendor

•     Remotely assist users with support needs.

•     Follow up on outstanding requests and ensure timely resolution

•     Manage and monitor internal assets to ensure accurate inventory records 

Skills:

•     Min 2 years End user support experience,

•     Desktop or Technical Service Desk. Customer Service Experience in a non tech call center environment will not be considered.

•     Very good knowledge of PC / Laptop break-fix

•     Very good knowledge of installation of software and patches remotely

•     Knowledge in Windows OS, Mac OS, Active Directory Account Administration, Mobile devices support.

•     The 1st Level Remote Support is required to provide 1st level troubleshooting to users queries/incidents received (regardless of source; in a professional and timely manner)

 Personal Attributes: 

•     Strong interpersonal skills, Innovative, Proactive, Confident & Positive attitude.  

•     Self-motivated, enthusiastic, team and quality focused.  

•     Able to communicate effectively with both team members and senior management.  

•     Customer focused and results driven.  

•     Proactive with respect to personal development.  Quality focused.  

Job Type

Payroll

Must have Skills

• Jira
• Remote Desktop Services - (RDS)
• Mac OS - 2 Years - Intermediate
• Active Directory
• Windows OS - 2 Years - Intermediate

Languages

English -Fluent

₹5 - 10 Lakh/Year (Annual salary)

Longterm (Duration)

Fully Remote

India