IT Helpdesk Engineer

India
Full-Time,Remote
Junior (1 to 3 years)
1L - 10L (Per Year)

About the Job

Skills

IT Help Desk Engineer


IT Helpdesk Engineer


Responsibilities:

•     Receive Service Request / Incident through phone, email and Helpdesk tool (Jira)

•     Basic technical support at the EUC and network level : PC, IPad, Laptop, and LAN

•     User Account Management (Add, Delete and Change) and follow Change Management processes.

•     Handle alarms raised by monitoring tools.

•     Helpdesk Engineer will assign / escalate to Lead Engineer if the issue is not resolved

•     Helpdesk Engineer is point of contact to escalate issues to 3rd level / OEM / Vendor

•     Remotely assist users with support needs.

•     Follow up on outstanding requests and ensure timely resolution

•     Manage and monitor internal assets to ensure accurate inventory records 


Skills:

•     Min 2 years End user support experience,

•     Desktop or Technical Service Desk. Customer Service Experience in a non tech call center environment will not be considered.

•     Very good knowledge of PC / Laptop break-fix

•     Very good knowledge of installation of software and patches remotely

•     Knowledge in Windows OS, Mac OS, Active Directory Account Administration, Mobile devices support.

•     The 1st Level Remote Support is required to provide 1st level troubleshooting to users queries/incidents received (regardless of source; in a professional and timely manner)


 Personal Attributes: 

•     Strong interpersonal skills, Innovative, Proactive, Confident & Positive attitude.  

•     Self-motivated, enthusiastic, team and quality focused.  

•     Able to communicate effectively with both team members and senior management.  

•     Customer focused and results driven.  

•     Proactive with respect to personal development.  Quality focused.  


Job Type

Payroll


Must have Skills

  • Jira
  • Remote Desktop Services - (RDS)
  • Mac OS - 2 Years - Intermediate
  • Active Directory
  • Windows OS - 2 Years - Intermediate


Languages

English -Fluent



₹5 - 10 Lakh/Year (Annual salary)

Longterm (Duration)

Fully Remote

India

About the company

IT Sourcing

Industry

Computer Software

Company Size

2-10 Employees

Headquarter

Mumbai

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