Company Overview

Shital Motors Pvt Ltd, headquartered in Ahmedabad, is a prominent name in Gujarat's automotive industry, offering a diverse range of cars and vehicles with dedication and excellence. Established in 2004, we have built a wide base of satisfied customers and grown our team to offer state-of-the-art services. Visit us at shitalmotors.com for more information.

Job Overview

We are seeking a dedicated and experienced Service Manager to join our team in Ahmedabad. This is a full-time, mid-level position requiring 4 to 6 years of experience in the automotive sector. The ideal candidate will play a crucial role in ensuring customer satisfaction and service excellence.

Qualifications and Skills

• Experience in Customer Relationship Management, ensuring high levels of customer satisfaction and retention through quality service delivery.
• Proficient in Service Level Agreement Management to effectively manage service contracts and deliverables with clients and partners.
• Strong Incident Management skills to efficiently handle and resolve service disruption and maintain operational stability.
• Excellent Problem Solving skills, demonstrating the ability to diagnose issues and implement solutions swiftly and effectively.
• Experience with Vendor Management, including negotiating contracts, overseeing supplier performance, and maintaining strong business relationships.
• Knowledge of Agile Methodologies to foster a flexible and efficient service management environment.
• Automobile (Mandatory skill) expertise to understand vehicle mechanics, maintenance, and service requirements thoroughly.
• Automotive (Mandatory skill) familiarity to navigate industry-specific challenges and advancements effectively.

Roles and Responsibilities

• Oversee daily service operations, ensuring efficient and effective vehicle maintenance and repair services are provided to customers.
• Maintain strong relationships with clients, addressing their inquiries and ensuring their experiences meet high standards of satisfaction.
• Develop and implement service policies and initiatives to enhance service quality and operational efficiency.
• Manage service staff, providing training and support to ensure team objectives are met and maintained at high standards.
• Coordinate with vendors and suppliers to procure necessary parts and services, ensuring quality and cost-effectiveness.
• Monitor service levels and report on service metrics to stakeholders, identifying opportunities for improvement.
• Resolve complex service issues and complaints with prompt and decisive actions, ensuring minimal disruption to operations.
• Ensure compliance with industry regulations and safety standards, promoting a safe working environment for the team.