Shankara Hyundai is one of the fastest growing Dealerships in Raipur, Saraipali & Balod with a complete focus on delivering high Customer Satisfaction Standards. All employees are committed to provide service with Discipline, Focus and Speed, by following all Standard Operating Processes defined by Hyundai Motors India Ltd.

<ul><li>Build sustainable relationships and trust with customer accounts through open and interactive communication</li><li>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution</li><li>Take the extra mile to engage customers.</li><li>customer support experience or experience as a Client Service RepresentativeTrack record of over-achieving quotaStrong phone contact handling skills and active listeningFamiliarity with CRM systems and practicesCustomer orientation and ability to adapt/respond to different types of charactersExcellent communication and presentation skills</li></ul>

Automotive General Sales Manager (GSM) - Essential Duties<ul><li>Hires, trains, supervises and monitors the performance of the new- and used-vehicle department managers.</li><li>Participates in the preparation of the annual dealership forecast by projecting unit sales, gross profits, expenses, and operating profits for the new- and used-sales departments.</li><li>Meets with sales managers (new and used) to establish annual and monthly objectives for unit sales, gross profits, expenses and operating profit.</li><li>Ensures that sales managers (new and used) understand dealership policies, procedures and sales systems.</li><li>Provides feedback annually to new- and used-vehicle department personnel during career development sessions.</li><li>Works with dealer and general manager to determine appropriate days’ supply for new and used vehicles and orders/acquires vehicle inventory accordingly.</li><li>Establishes standards for displaying, merchandising and maintaining new and used vehicles.</li><li>Establishes procedures for quick disposal of over-aged vehicles.</li><li>Issues all demonstrators and ensures that appropriate dealership records are maintained.</li><li>Checks the condition of all demonstrators monthly.</li><li>Audits repair orders for used vehicles as needed to ensure prompt reconditioning.</li><li>Meets with the general manager to review monthly forecasts, commission sheets, productivity reports, and the profit performance of each department as a whole and each salesperson individually.</li><li>Studies local market conditions, demographics, and past sales history. Makes recommendations to the general manager regarding short- and long-range advertising plans, sales promotions, staffing needs, lease promotions, and compensation plans.</li><li>Conducts major sales promotions and advertising as needed (i.e., used-car classifieds, large new display ads, radio, Internet etc.).</li><li>Approves all sales incentives in writing before submitting to the office.</li><li>Addresses customer complaints to ensure high level of customer satisfaction.</li><li>Creates systems that ensure ongoing sales training, including weekly sales meetings.</li><li>Audits all appraisals of trade-in vehicles. Attends auction at least once monthly.</li><li>Reviews and initials all deals before they are posted.</li><li>Facilitates new-vehicle pre-delivery with the service manager.</li><li>Makes sure facility is secure, well lit, and professional in appearance.</li><li>Maintains a professional appearance.</li><li>Attends managers meetings as requested.</li><li>Other tasks as assigned.</li></ul>Automotive General Sales Manager (GSM) - QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

<ul><li>Build sustainable relationships and trust with customer accounts through open and interactive communication</li><li>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution</li><li>Take the extra mile to engage customers. </li><li>customer support experience or experience as a Client Service RepresentativeTrack record of over-achieving quotaStrong phone contact handling skills and active listeningFamiliarity with CRM systems and practicesCustomer orientation and ability to adapt/respond to different types of charactersExcellent communication and presentation skills</li></ul>

shankari Hyundai